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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively addressing inquiries, resolving complaints, and guiding customers through solutions while maintaining thorough knowledge of products and services. Proficient in documenting interactions and collaborating with departments to enhance customer experience and meet performance metrics.
Highest-signal resume keywords
Customer ServiceProblem ResolutionDocumentation SkillsPerformance MetricsVirtual Training Completion
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
High School DiplomaComputer SavvyMulti-Window OperationInternet Speed RequirementsDocumentation of Customer Interactions
Soft Skills
EngagementFlexibilityAttendance
Tools & Technologies
Ethernet ConnectionWindows Operating System
Industry Keywords
Utility ServiceCustomer SatisfactionService QuestionsBilling AssistancePayment Assistance
About the role
Key responsibilities & impact- Complete a virtual paid training program and pass weekly tests
- Serve as the primary contact for customers with utility service questions, including starting or stopping service, billing, and payment assistance
- Address inquiries, resolve complaints, and guide customers through solutions
- Maintain thorough knowledge of products, services, and policies
- Accurately document customer interactions and transactions across tools and platforms
- Collaborate with other departments to resolve issues and escalate complex problems
- Exceed customer satisfaction goals and performance metrics
- Identify opportunities to improve customer experience and streamline processes
- Stay current on product knowledge and industry trends
- Work within defined operating hours, with weekend and holiday flexibility
Requirements
What you’ll need- Must be 18 years of age or older
- High school diploma or equivalent
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
- Computer/technology savvy, with the ability to operate multiple windows and tabs while providing customer service over the phone
- Superb attendance
- High-speed internet with an ethernet connection to the router; 50 Mbps download and 35 Mbps upload speed
- WiFi must be turned off at all times
- Windows Updates must be current
- Private, distraction-free home workspace with the ability to close a door
- Successful completion of virtual paid training and weekly tests
- Completion of drug screen
- Completion of background check
- Completion of three internet speed tests submitted at different times of day
- Completion of three photos of the work-at-home space
- Flexibility to work weekends and holidays
Benefits
Comp & perks- Paid training
- Medical, dental, and vision insurance
- Paid time off
- Employee discounts
- Full-time, non-seasonal employment
- Career advancement