Director, Solutions Engineering

intercom Inc,.

. Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function .

Posted 11/10/2026full-timeUnited StatesLead💰 $328,500 - $392,375 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading pre-sales engineering teams and developing strategic go-to-market approaches, with a strong focus on customer engagement and technical solution delivery. Proven ability to influence product strategy and drive revenue growth through effective communication and relationship management.

Highest-signal resume keywords

Pre-Sales ExperienceTeam LeadershipTechnical Solution DeliveryAI Product KnowledgeCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales EngineeringSolutions ArchitectureTechnical GuidanceProduct EvaluationRevenue ForecastingBusiness Value AssessmentSolution Framework DevelopmentPoC DevelopmentSales ExpertiseCustomer Needs Advocacy

Soft Skills

Communication SkillsPresentation SkillsCoachingProblem SolvingAdaptability

Industry Keywords

Go-To-Market StrategyCustomer-Obsessed CultureC-Level Stakeholder EngagementTechnical SalesAI Solutions

About the role

Key responsibilities & impact

Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function
Lead, coach, and scale a high-performing SE team across global regions and core verticals
Operate as a player-coach, engaging in strategic deals while developing team capabilities
Support complex, six-figure sales cycles with technical guidance, architecture, demos, product evaluation support, and sales expertise
Serve as a trusted technical advisor and executive point of contact for large customers
Partner with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy
Champion a customer-obsessed culture across the pre-sales journey from outbound to implementation
Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments
Build reusable, scalable solution frameworks and industry-specific technical assets
Advocate for customer needs and insights internally to influence product roadmap and prioritization
Represent Intercom and the SE function through executive meetings and strategic events
Foster relationships with C-level stakeholders and translate AI product capabilities into business impact

Requirements

What you’ll need

5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role
3+ years of experience leading technical pre-sales teams
Proven track record of hiring, mentoring, and managing high-performing teams
Ideally, experience selling AI, data, or highly technical products; or deep curiosity and utilization of AI on a day-to-day basis
Ability to work comfortably with ambiguity and under pressure while solving challenging customer issues
Track record of consistently delivering revenue numbers and producing accurate forecasts
Excellent communication and presentation skills

Benefits

Comp & perks

Corporate bonus program or sales incentive (target included in OTE)
Stock in the form of Restricted Stock Units (RSUs)
Health and wellbeing support
Family support
Time away from work
Financial future support
Hybrid working policy with flexibility to work from home
Benefits and programs varying by location in line with local practices and requirements