Senior Manager, Solutions Engineering

intercom Inc,.

. Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function .

Posted 10/30/2026full-timeUnited StatesSenior💰 $279,000 - $333,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading technical pre-sales teams and developing strategic go-to-market approaches while delivering tailored technical solutions. Proven ability to engage with C-level stakeholders and advocate for customer needs to influence product strategy.

Highest-signal resume keywords

Pre-Sales ExperienceTeam LeadershipAI Product KnowledgeRevenue ForecastingCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solutions EngineeringTechnical ArchitectureProduct EvaluationSales ExpertiseBusiness Value AssessmentProof of Concept DevelopmentSolution FrameworksTechnical Asset Creation

Soft Skills

Excellent CommunicationPresentation SkillsCoachingCustomer ObsessionProblem Solving

Industry Keywords

Go-To-Market StrategySales Cycle ManagementC-Level EngagementCustomer InsightsInternational Travel

About the role

Key responsibilities & impact

Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function
Lead, coach, and scale a high-performing SE team across global regions and core verticals
Operate as a player-coach, engaging in strategic deals while developing team capabilities
Support complex, six-figure sales cycles with technical guidance, architecture, demos, product evaluation support, and sales expertise
Serve as a trusted technical advisor and executive point of contact for large customers
Partner with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy
Champion a customer-obsessed culture across the pre-sales journey from outbound to implementation
Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments
Build reusable, scalable solution frameworks and industry-specific technical assets
Advocate for customer needs and insights internally to influence product roadmap and prioritization
Represent Intercom and the SE function externally through executive meetings and strategic events
Foster relationships with C-level stakeholders and translate AI product capabilities into tangible business impact

Requirements

What you’ll need

5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role
3+ years of experience leading technical pre-sales teams
Proven track record of hiring, mentoring, and managing high-performing teams
Ideally, experience selling AI, data, or highly technical products; or deep curiosity and utilization of AI on a day-to-day basis
Ability to stay focused and thrive under pressure while solving challenging customer issues
Track record of consistently delivering revenue numbers and producing accurate forecasts
Ability to travel internationally on average once a month
Ability to flex working hours to partner with teams in EMEA and APAC
Excellent communication and presentation skills

Benefits

Comp & perks

Corporate bonus program or sales incentive (target included in OTE)
Restricted Stock Units (RSUs)
Health and wellbeing support
Family support
Paid time away from work
Financial future support
Hybrid work flexibility
Office and remote work options