NOC Engineer

Intergo Telecom Ltd

. Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies .

Posted 11/12/2026full-timeRemote • Brazil, Argentina, Mexico, ColombiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SMS routing performance optimization, network troubleshooting, and incident management, ensuring high availability and reliability of messaging systems. Proficient in collaborating with cross-functional teams and documenting operational processes to enhance system performance.

Highest-signal resume keywords

Alaris Systems ProficiencyNetworking Protocols UnderstandingNOC ExperienceProblem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SMS Routing OptimizationNetwork TroubleshootingRoot Cause AnalysisIncident ManagementPerformance Monitoring

Soft Skills

Excellent Problem-SolvingStrong Communication

Tools & Technologies

Alaris Monitoring Systems

Industry Keywords

TelecommunicationsNOC EnvironmentNetwork ConfigurationsMessaging Routing Scheme24/7 Availability

About the role

Key responsibilities & impact

Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies
Monitor real-time traffic and route performance, responding swiftly to network alerts and delivery issues
Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures
Monitor and maintain the Messaging routing scheme ensuring 24/7 availability
Promptly respond and escalate TT's from Customers to Suppliers
Manage and troubleshoot alarms, alerts, and incidents using Alaris monitoring systems
Respond to network issues promptly, escalating to senior teams when necessary
Perform root cause analysis to prevent future occurrences of network disruptions
Collaborate with cross-functional teams to support system upgrades and configuration changes
Document and update operational processes, procedures, and incident reports
Continuously optimize system performance and implement best practices for network reliability

Requirements

What you’ll need

Bachelor’s degree in Telecommunications, Computer Science, or related field (or equivalent work experience)
2+ years of experience in a NOC or telecom environment
Excellent knowledge of English language; any additional languages is a plus
Proficiency with Alaris systems is a must
Strong understanding of networking protocols, technologies, and troubleshooting techniques
Excellent problem-solving skills with the ability to work under pressure
Strong communication skills to collaborate with internal teams and external stakeholders
Experience in the voice field would be a plus
CV must be submitted in English; applications with CVs in other languages will not be considered

Benefits

Comp & perks

Competitive salary and performance-based bonuses
Paid annual leave days & paid sick leave days
Flexible working hours and a supportive work-life balance culture
Paid access to premium AI tools
Team events and company outings
Access to professional development programs and continuous training
Growing company with the potential to take over responsibility and grow personally