Intergo Telecom Ltd

Business Analyst

• Gather requirements from stakeholders and customers via interviews, workshops and ticket analysis
• Write ready-to-build epics, user stories and acceptance criteria; sketch wireframes to settle flows and edge cases
• Model processes, journeys, systems and data using BPMN, sequence, state and ER diagrams; run gap and impact analysis
• Break initiatives into prioritised backlog items across several products, flagging shared dependencies and conflicts
• Balance requests from multiple Product Managers and keep stakeholders informed on status and trade-offs
• Define and review REST API contracts and test them in Postman
• Map data and document integrations with carriers, PortaOne, Meta/WhatsApp and payment providers
• Document data models, define OKRs/KPIs and reporting needs, and validate releases with analytics
• Benchmark competitors’ features, pricing and developer experience
• Run discovery and turn findings into problem statements, PRD inputs and backlog candidates
• Join Scrum ceremonies; write test scenarios with QA and sign off UAT
• Manage change requests and traceability; prepare release notes, runbooks and support handovers
• Maintain specifications and decision logs in Confluence; write API references, migration guides and user guides
• Document R&D experiments so findings carry into production specifications
• Capture telecom and regulatory requirements including sender ID, A2P, opt-out, GDPR, data retention and fraud controls

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Technical Business Analyst