Technical Business Analyst

Intergo Telecom Ltd

. Gather requirements from stakeholders and customers via interviews, workshops and ticket analysis .

Posted 11/11/2026full-timeRemote • CyprusMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in gathering requirements, writing user stories, and conducting gap analysis while effectively managing stakeholder communications. Proficient in defining REST API contracts, documenting data models, and utilizing Agile methodologies for product development.

Highest-signal resume keywords

Requirements GatheringREST API KnowledgeAgile/Scrum ExperienceData ModelingStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User StoriesAcceptance CriteriaGap AnalysisData ModelsER DiagramsSQLBPMNWireframesTest CasesAnalytics Dashboards

Soft Skills

Detail-OrientedAutonomousFacilitating WorkshopsNegotiating ScopeStakeholder Communication

Tools & Technologies

PostmanJiraConfluenceMiroSwaggerFigmaAI AssistantsJSONOpenAPITelecom Billing

Certifications & Qualifications

PMI-ACPPSPOCSPO

Industry Keywords

TelecomSaaSB2BMarket AnalysisProduct DiscoveryGDPRA2PWhatsApp Business APIDependency PrioritizationRisk Management

Tech Stack

Tools & technologies

SDLCSQL

About the role

Key responsibilities & impact

Gather requirements from stakeholders and customers via interviews, workshops and ticket analysis
Write ready-to-build epics, user stories and acceptance criteria; sketch wireframes to settle flows and edge cases
Model processes, journeys, systems and data using BPMN, sequence, state and ER diagrams; run gap and impact analysis
Break initiatives into prioritised backlog items across several products, flagging shared dependencies and conflicts
Balance requests from multiple Product Managers and keep stakeholders informed on status and trade-offs
Define and review REST API contracts and test them in Postman
Map data and document integrations with carriers, PortaOne, Meta/WhatsApp and payment providers
Document data models, define OKRs/KPIs and reporting needs, and validate releases with analytics
Benchmark competitors’ features, pricing and developer experience
Run discovery and turn findings into problem statements, PRD inputs and backlog candidates
Join Scrum ceremonies; write test scenarios with QA and sign off UAT
Manage change requests and traceability; prepare release notes, runbooks and support handovers
Maintain specifications and decision logs in Confluence; write API references, migration guides and user guides
Document R&D experiments so findings carry into production specifications
Capture telecom and regulatory requirements including sender ID, A2P, opt-out, GDPR, data retention and fraud controls

Requirements

What you’ll need

3–5+ years as a BA or Technical BA in software, SaaS or B2B
Strong requirements skills: user stories, acceptance criteria, gap and impact analysis, stakeholder management
Solid REST API and JSON knowledge (XML a plus); OpenAPI specs and Postman testing
Data models, ER and process/sequence/state diagrams, wireframes and mockups
Agile/Scrum and SDLC experience, including test cases and UAT
OKRs, KPIs and analytics dashboards
Clear specs and customer-facing docs (API docs, migration and user guides)
Jira, Confluence, Miro or Lucid, Postman, Swagger/Redocly
Daily, careful use of AI assistants for specs and analysis
Excellent English, written and spoken
Structured, detail-oriented and autonomous, able to juggle several products and shifting priorities
Confident facilitating workshops, negotiating scope and bridging business and engineering
Telecom or messaging experience (SMS/A2P, WhatsApp Business API, SMPP, SIP, telecom billing, CDRs, PortaOne)
Market analysis, benchmarking or product discovery
MoSCoW, RICE and dependency/risk prioritisation
SQL, product analytics, webhooks and OAuth/API key auth
UML, BPMN, Figma, ReadMe and developer-facing writing
AI prototyping, workflow automation or LLM feature analysis
PMI-ACP, PSPO or CSPO certification

Benefits

Comp & perks

Competitive salary and performance-based bonuses
Paid annual leave days and paid sick leave days
Flexible working hours and a supportive work-life balance culture
Paid access to premium AI tools
Team events
Access to professional development programs and continuous training
A growing company with the potential to take on more responsibility and grow personally