Client Success Manager

Interlaced.io

. Establish, maintain, and nurture client relationships to retain and renew client contracts .

Posted 10/2/2026full-timeSan Diego • California • United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, contract negotiation, and revenue growth while ensuring client satisfaction and effective communication. Proficient in coordinating tasks and collaborating across departments to support client IT solutions.

Highest-signal resume keywords

Client Relationship ManagementContract NegotiationRevenue ManagementTask and Project ManagementCross-Departmental Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contract NegotiationRevenue ManagementTask ManagementProject ManagementIT Solutions Consulting

Soft Skills

Excellent Communication SkillsAttention to DetailInterpersonal CommunicationsHighly OrganizedAbility to Work in Ambiguous Environments

Industry Keywords

Client Success ManagementIT and Tech ExperienceClient SatisfactionConsultative RelationshipsService Delivery

About the role

Key responsibilities & impact

Establish, maintain, and nurture client relationships to retain and renew client contracts
Consult and advise clients to meet their technology goals
Guide clients through post-sales, onboarding, and lifecycle processes
Serve as a trusted advisor for clients’ IT solutions
Act as a single point of contact for escalated issue processing
Provide timely feedback on IT solutions and suggest value-added improvements
Ensure client satisfaction and help clients grow and achieve their goals
Grow client revenue and build loyal relationships to drive long-term contract stability and retention
Plan and attend recurring client meetings, including QBRs and roadmap reviews
Identify and propose Interlaced services/products supporting client IT solutions
Manage client communications and escalate issues internally
Proactively resolve service or delivery concerns
Monitor billing and user counts for discrepancies
Advocate for clients and guide internal teams on client needs
Handle contract negotiations and renewals
Exemplify Interlaced’s core values

Requirements

What you’ll need

Full-time Client Success Manager in the San Diego area
Strong attention to detail
Excellent communication skills
Experience coordinating and prioritizing across multiple concurrent tasks
Past experience in the IT and Tech fields strongly preferred
Dedicated working environment/home office with stable internet connection
Ability to work 8am–5pm Pacific Time, Monday through Friday excluding holidays
Highly organized and detail-oriented
Ability to work in an ambiguous environment
Interpersonal communications
Client relations and satisfaction
Task and project management
Cross-departmental collaboration
Consultative and advisory relationships
Contract negotiation
Revenue management and growth
AI fluency

Benefits

Comp & perks

Competitive starting salary and Interlaced company bonus program
Medical, vision and dental benefits
Cell phone and health & wellness reimbursements
16 paid Holidays annually - 6 fixed and 10 flexible
2 paid volunteer days annually
Paid vacation and sick time
401k matching
Fuel reimbursement
Peer-to-peer bonus allowance
Contract Retention & Renewal Bonuses