Interlaced.io

Customer Success Manager

• Establish, maintain, and nurture client relationships to retain and renew client contracts
• Consult and advise clients to meet their technology goals
• Guide clients through post-sales, onboarding, and lifecycle processes
• Serve as a trusted advisor for clients’ IT solutions
• Act as a single point of contact for escalated issue processing
• Provide timely feedback on IT solutions and suggest value-added improvements
• Ensure client satisfaction and help clients grow and achieve their goals
• Grow client revenue and build loyal relationships to drive long-term contract stability and retention
• Plan and attend recurring client meetings, including QBRs and roadmap reviews
• Identify and propose Interlaced services/products supporting client IT solutions
• Manage client communications and escalate issues internally
• Proactively resolve service or delivery concerns
• Monitor billing and user counts for discrepancies
• Advocate for clients and guide internal teams on client needs
• Handle contract negotiations and renewals
• Exemplify Interlaced’s core values

Client Success Manager