Customer Billing Representative

Intermedia Cloud Communications

. Answer customer phone calls and email cases in a timely manner, in line with company and department goals .

Posted 10/22/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and billing support capabilities, with proficiency in Oracle ticketing systems and a solid understanding of telecom and VoIP environments. Excels in data entry, organizational skills, and meeting call center metrics while maintaining attention to detail in a fast-paced setting.

Highest-signal resume keywords

Customer Service ExperienceBilling Support ExperienceOracle Ticketing DatabaseTelecom ExperienceProficient in Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryBilling ProcessesCredit ProcessingRefund ProcessingPayment ProcessingCall Center MetricsAnalytical SkillsOrganizational SkillsTyping Speed 35 WPM

Soft Skills

Excellent Communication SkillsAttention to DetailCritical ThinkingTeam Collaboration

Tools & Technologies

Oracle Ticketing DatabaseMS OfficeWindowsInternetPC Support

Certifications & Qualifications

Associates DegreeBachelor’s Degree Preferred

Industry Keywords

UCaaSSMB CustomersVoIPNetworkingTelecom

Tech Stack

Tools & technologies

OracleVoIP

About the role

Key responsibilities & impact

Answer customer phone calls and email cases in a timely manner, in line with company and department goals
Document each customer interaction in the Oracle ticketing database
Explain billing processes and procedures
Collaborate with Customer Service, Technical Support, Sales, and other departments to ensure a positive customer experience
Verify authorization to release account information
Place credits, refunds, and charges on customer accounts
Provide customer service and billing support to UCaaS SMB customers via inbound calls, emails, and outbound follow-up

Requirements

What you’ll need

Associates Degree in related field
Bachelor’s Degree Preferred
Minimum 2 years’ experience in Customer Service, Billing or Call Center environment
Billing support experience is highly preferred, including in-depth research, credit, refund, and payment-processing
Excellent data entry, proofreading, organizational, phone and communications skills
Ability to meet and/or exceed call center metrics (AHT, ASA, CSAT, FCR, etc.)
Must work well in team atmosphere and have excellent oral and written communication skills
Must have strong attention to detail and ability to deliver in a fast-paced environment
Telecom, VoIP, Networking, or Communications experience preferred
Must have exceptional organizational, critical thinking, and analytical skills
Strong computer skills required, with demonstrated competency in Windows, Internet, PC support, and MS Office
Proficient in Excel
Ability to type 35 wpm

Benefits

Comp & perks

Equal opportunity employment and commitment to diversity, inclusion, and nondiscrimination
Reasonable accommodations for identified disabilities or other limitations as required by applicable laws
Promotion from within opportunities