Intermedia Cloud Communications

Operations

• Strengthen Partner sales execution through Salesforce governance, Power BI analytics, process adherence, and supplemental coverage for Partner Sales Executives
• Divide responsibilities equally between sales operations/analytics/process adherence and inside partner/customer-facing sales overlay
• Serve as a subject-matter expert for Salesforce opportunity management, workflows, forecasting, and reporting
• Monitor and improve Salesforce data accuracy, completeness, consistency, and timeliness
• Develop dashboards, reports, alerts, and views to improve seller productivity and leadership visibility
• Develop, maintain, and interpret Power BI dashboards covering pipeline, bookings, revenue, churn, win rates, forecast accuracy, sales activity, and partner performance
• Translate sales data into actionable recommendations and identify trends, pipeline risks, conversion gaps, and growth opportunities
• Support pipeline reviews, forecast inspections, opportunity reviews, territory planning, partner segmentation, and sales-capacity analysis
• Reinforce sales stages, qualification requirements, pricing policies, approval processes, and forecasting methodologies
• Provide temporary inside-sales coverage for PSEs during PTO, travel, company events, or other absences
• Respond to partner and customer questions and maintain deal momentum through meetings, demonstrations, pricing requests, approvals, and follow-up
• Document interactions, decisions, commitments, and next steps in Salesforce
• Participate virtually in discovery meetings, solution presentations, demonstrations, business reviews, and deal-strategy sessions
• Coordinate Solutions Engineering, Product, Marketing, Finance, Legal, and Operations resources
• Support pricing requests, proposal development, product questions, sales documentation, and internal approvals
• Support strategic opportunities from qualification through close while maintaining alignment with the assigned PSE
• Operate primarily via phone, email, video conference, and internal collaboration tools
• Limited travel may be required for internal meetings, training, or select business events

Field Channel Operations Manager

Full-stack Engineer

• Develop, test and maintain backend services.
• Help integrate enterprise data, APIs and workflow automation into customer-facing products.
• Build and maintain REST APIs and integrations with internal and external systems.
• Write readable, maintainable and testable code following established engineering standards.
• Participate in code reviews, testing, troubleshooting and technical discussions with support from experienced engineers.
• Collaborate with product, UX, data, security, QA and platform teams to develop and release new features.
• Investigate and resolve issues across backend services, APIs, databases and integrations.
• Continue developing knowledge of backend engineering and cloud technology.

Associate Software Developer

• Develop, test and maintain backend services.
• Help integrate enterprise data, APIs and workflow automation into customer-facing products.
• Build and maintain REST APIs and integrations with internal and external systems.
• Write readable, maintainable and testable code that follows established engineering standards.
• Participate in code reviews, testing, troubleshooting and technical discussions with support from experienced engineers.
• Collaborate with product, UX, data, security, QA and platform teams to develop and release new features.
• Investigate and resolve issues across backend services, APIs, databases and integrations.
• Continue developing knowledge of backend engineering and cloud technology.

Manager

• Own the enablement relationship for an assigned portfolio of partners, from partner kickoff and onboarding through first transaction and ongoing development
• Build and maintain partner training plans based on business priorities, learner needs, partner performance, product changes, and stakeholder feedback
• Facilitate virtual and in-person training on Intermedia products, features, pricing, positioning, tools, and processes
• Adapt training for partner sellers, sales support teams, sales engineers, and support personnel
• Coordinate training logistics, communications, materials, attendance, and follow-up for onboarding programs, workshops, webinars, and partner events
• Create and refine facilitator guides, presentations, hands-on activities, talk tracks, job aids, and other learning content
• Collaborate with Sales Training, Product, Marketing, Channel Sales, Sales Engineering, and other stakeholders to develop and update enablement programs
• Use partner performance data, learner feedback, and training results to identify knowledge or skill gaps and improve enablement plans
• Use Power BI and other available tools to support program measurement
• Maintain Partner Enablement resources on the company intranet, MyIntermedia
• Help ensure the Enablement Experience provides consistent, useful activity and outcome data to the Intermedia sales channel
• Stay current on Intermedia solutions, channel trends, competitive developments, and partner needs
• Manage multiple concurrent projects, communicate progress and risks, and work independently while contributing to team priorities

Field Channel Operations Manager

Associate Software Developer

Associate Software Developer

Partner Enablement Manager