Implementation Engineer – Contract

Intermedia Cloud Communications

. Analyze customer contact center configurations, data extracts, and call flows to plan API integrations .

Posted 11/10/2026contractRemote • California • United StatesMid-LevelSenior💰 $40 - $50 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in API integrations, contact center technologies, and data synchronization across platforms. Proficient in designing and implementing IVR call flows, managing technical documentation, and applying security practices in cloud environments.

Highest-signal resume keywords

API IntegrationContact Center TechnologyREST APIsData TransformationTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API DesignData MappingScripting in PythonScripting in JavaScriptScripting in JavaScripting in C#SQLOAuth 2.0JSONWebhooks

Soft Skills

Excellent Communication SkillsCollaborationProblem-SolvingIndependent Work

Tools & Technologies

PostmanSwaggerSalesforceZendeskCloud ServicesMonitoring Tools

Industry Keywords

IVR Call FlowsSystems IntegrationTechnical ImplementationCustomer RequirementsOperational Runbooks

Tech Stack

Tools & technologies

CloudGraphQLJavaJavaScriptPythonSQL

About the role

Key responsibilities & impact

Analyze customer contact center configurations, data extracts, and call flows to plan API integrations
Gather and document customer requirements, evaluate system readiness, and define scope, deliverables, and timelines
Build integrations between Intermedia’s contact center platform and CRM, billing, and payment services using APIs
Design authentication, requests, data mappings, retries, and error handling; validate connectivity with tools such as Postman
Create and maintain backend services, webhooks, middleware, and automation workflows
Transform and synchronize data across CRM platforms, billing systems, and internal databases
Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations
Collaborate with product, backend engineering, security, support, and vendor teams to resolve constraints and implement cloud integrations
Write and maintain automated tests, integration documentation, and operational runbooks
Troubleshoot integration failures, latency, data quality, and complex production incidents
Apply security practices including OAuth 2.0, secrets management, and encryption
Lead technical design discussions and provide professional services and consulting for strategic customer accounts
Provide post-implementation escalation support for stability and adoption

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation; equivalent combinations of education and experience may be considered
Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools
Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0; practical experience with API documentation and Postman
Familiarity with GraphQL APIs and API debugging using Swagger or developer portals
Hands-on scripting or development experience in Python, JavaScript, Java, or C#
Working knowledge of SQL, data mapping, and data transformation
Experience integrating CRM platforms such as Salesforce or Zendesk with external systems
Experience with cloud services, logging, and monitoring
Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption
Ability to analyze customer environments and translate requirements into scalable solutions
Ability to manage deliverables, timelines, tests, and technical documentation
Experience using ticketing or CRM systems to track implementation tasks, communications, and configuration updates
Excellent written, verbal, and customer-facing communication skills
Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors
Ability to work effectively in a remote environment with a reliable home office setup, internet connectivity, workstation, and required software

Benefits

Comp & perks

Equal opportunity employer
Reasonable accommodations for identified disabilities or other limitations as required by applicable laws
Diversity and inclusion commitment
Promotion from within mentioned in company description