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Field Service Technician – Traveling
Intermountain Electronics. Provide deployment inspections, start-up, emergency service, preventative maintenance, warranty services, quality defect resolution, client punch lists, commissioning tasks, and on-site technical support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in electrical and mechanical systems, with a strong focus on commissioning, installation, and maintenance of equipment. Proficient in troubleshooting, quality assurance, and customer relationship management, ensuring compliance with safety standards and effective communication.
Highest-signal resume keywords
Electrical/Mechanical BackgroundJourneyman Electrician CertificationField Service ExperiencePreventative Maintenance ProgramsTechnical Report Writing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingEquipment InstallationQuality Defect ResolutionDiagnostic Tools UsageVoltage Drop CalculationInterpreting SchematicsPreventative MaintenanceAssembly and ModificationsWarranty Claims AssessmentTechnical Manual Interpretation
Soft Skills
Customer Relationship ManagementEffective CommunicationProblem SolvingMentoringTeam Collaboration
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookDiagnostic ToolsSafety Equipment
Certifications & Qualifications
Journeyman Electrician LicenseHVAC CertificationCommissioning CertificationElectrical Engineering Degree
Industry Keywords
Field ServicePreventative MaintenanceQuality AssuranceSafety RegulationsSubcontractor Management
Tech Stack
Tools & technologiesAssembly
About the role
Key responsibilities & impact- Provide deployment inspections, start-up, emergency service, preventative maintenance, warranty services, quality defect resolution, client punch lists, commissioning tasks, and on-site technical support
- Install, repair, and test field equipment according to customer/manufacturer specifications and company procedures
- Diagnose and repair electrical, mechanical, and controls equipment malfunctions and warranty repairs
- Use diagnostic tools to replace faulty components, repair wiring, and troubleshoot software issues
- Perform assembly, modifications, and quality defect resolution on IE products and equipment
- Resolve QA/QC issues with IE plants, project managers, engineers, and quality teams
- Travel throughout the country and occasionally overseas to support field service needs
- Complete receiving inspections with regional managers, subcontractors, and customers
- Assess warranty claims against codes, specifications, and requirements
- Perform preventative maintenance programs for electrical/mechanical equipment
- Document work performed, problems, resolutions, and parts used in professional service reports
- Respond promptly to client calls, emails, and texts
- Maintain and inspect IE tools, equipment, and vehicles; complete monthly tool inventories, bi-weekly vehicle inspections, and monthly expense reports
- Follow onsite safety regulations and promote and implement safety standards
- Communicate with customers and internal teams to understand needs and provide timely solutions
- Respond to customer inquiries and complaints and resolve issues
- Develop relationships with customers, commissioning agents, and general contractors
- Complete IE training, development, product, service, and safety programs
- Mentor technicians and sub-vendors requiring training on IE products and equipment
- Evaluate and approve subcontractor safety programs and ratings
- Maintain regular attendance, punctuality, clean work areas, and compliance with IE values and safety rules
Requirements
What you’ll need- Electrical/Mechanical/Commissioning or Assembly background with 3+ years' experience and at least three years of field experience, or equivalent combination of experience and education
- 1–2 years of business and contracting experience in a similar job position, with emphasis on supplier agreements with general or subcontractors
- Journeyman Electrician, HVAC, or Commissioning Certification or License from any state, or Electrical Engineering or Technical Degree with similar field experience
- Must be based in or near Phoenix, Arizona, or willing to relocate there
- Must live within one hour of Phoenix International Airport
- Must be willing and able to travel extensively, including overnight stays and extended assignments away from home
- Must be able to work a 40-hour work week and overtime as needed
- Must support night or weekend service calls and emergency coordination as needed
- Ability to read, analyze, and interpret technical manuals, purchase orders, and project part specifications
- Ability to write reports, business correspondence, and procedure manuals
- Ability to present information and respond to questions professionally
- Ability to calculate voltage drop, cable runs, square footage, volume, Ohm's law, and battery runtime
- Ability to work effectively with multiple customers and subcontractors
- Ability to solve practical problems with limited guidance
- Ability to interpret instructions, diagrams, and schematics
- Strong PC skills and proficiency in Microsoft Word, Excel, and Outlook
- Must follow safety regulations, PPE requirements, and lockout/tagout procedures
Benefits
Comp & perks- Competitive salary
- PTO (Paid Time Off)
- Paid Holidays (10)
- Medical and Dental Plans
- Teladoc 24/7/365 access to U.S. Board Certified doctors
- Employee Assistance Program
- Company Paid Life Insurance
- Supplemental Vision, Life, STD & LTD Insurance
- 401K with company match up to 6% of base salary
- Health Savings Account (HSA) with available company match up to $2000 based on family size
- Paid Parental Leave
- Company Vehicle Use
- Relocation packages may be available if eligible
- Work-life balance scheduling accommodations whenever possible