Associate Director, Global CRM – Salesforce

INTERNATIONAL RESCUE COMMITTEE

. Own IRC’s Salesforce ecosystem strategy, roadmap and architecture .

Posted 11/3/2026full-timeRemote • New York • United States, United Kingdom, KenyaSenior💰 $113,102 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

CloudETL

About the role

Key responsibilities & impact

Own IRC’s Salesforce ecosystem strategy, roadmap and architecture
Lead evaluation of Salesforce Nonprofit Cloud, including business case, options appraisal and migration strategy if approved
Evaluate and adopt AI in the CRM ecosystem, including Agentforce and external AI model integrations
Assess AppExchange and third-party products
Own the platform data model, automation, security model, integrations and managed packages
Set development standards for Flow, Apex, Lightning Web Components and APIs
Review team and partner work and reduce technical debt
Oversee integrations with donation platforms, finance systems, data warehouse and reporting tools
Prototype, configure and build solutions when needed
Lead, coach and develop Salesforce administrators, developers and a business analyst
Manage contractors, implementation partners and suppliers, including procurement, licensing and budgeting
Own governance, access management, security, audit controls, data quality, business continuity and data protection compliance
Oversee incident, problem, change and release management, user support, testing and defect resolution
Ensure accurate reports and dashboards
Build relationships with fundraising, finance, data and programme leaders
Explain technical options, risks and trade-offs to senior non-technical stakeholders

Requirements

What you’ll need

Bachelor’s degree in information technology, computer science, business systems or a related discipline or equivalent professional experience
Significant experience leading an enterprise Salesforce platform in a complex, multi-country organisation
Experience acting as a product or platform owner, including roadmap development, demand governance and investment prioritisation
Deep knowledge of Salesforce architecture, including data models, automation, security, integration and application lifecycle management
Hands-on fluency in declarative and programmatic development
Experience managing and developing technical professionals and overseeing contractors, consultants or delivery partners
Understanding of how nonprofits or comparable organisations raise and manage income
Experience overseeing incident, change and release management
Experience with APIs, ETL processes, integration platforms and cross-system data flows
Excellent stakeholder management and communication skills
Experience of Agile delivery using Git-based source control and Jira
Strong analytical thinking, judgement, problem solving ability and customer service orientation
Right to work in the candidate’s location
Preferred: Salesforce Architect-track certifications, Nonprofit Cloud Consultant, Advanced Administrator, Platform App Builder or Platform Developer I/II
Preferred: Hands-on experience with Nonprofit Success Pack and Nonprofit Cloud, Salesforce Account Engagement (Pardot), Data Cloud, Agentforce or comparable platforms
Preferred: Apex, SOQL and Lightning Web Components development experience

Benefits

Comp & perks

Fully remote work arrangement
Travel 3–5 times per year for in-person team time and learning and development
Local employment contract and local salary scale
Learning and development opportunities