IT Business Relationship Director – Americas

INTERNATIONAL RESCUE COMMITTEE

. Serve as senior IT partner to RAI office and CRRD program leadership across the US and LATAM .

Posted 11/4/2026full-timeUnited StatesLead💰 $132,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT service delivery, relationship management, and strategic guidance within complex operational environments. Proficient in translating technical needs to non-technical stakeholders while ensuring compliance and performance monitoring.

Highest-signal resume keywords

IT Service DeliveryRelationship ManagementPerformance Metrics TrackingITIL Framework FamiliaritySpanish Language Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT Service LifecycleKPI DefinitionSLA ManagementAgile/Scrum MethodologiesOperational Needs Translation

Soft Skills

Strong CommunicationStakeholder EngagementCross-Office Collaboration

Tools & Technologies

Global Service DeskTicketing Systems

Certifications & Qualifications

ITIL Foundation Certification

Industry Keywords

Humanitarian OperationsNonprofit SectorDistributed Operations

About the role

Key responsibilities & impact

Serve as senior IT partner to RAI office and CRRD program leadership across the US and LATAM
Provide strategic guidance on IT service delivery performance, planned initiatives, and emerging risks
Maintain regular engagement with RAI operations directors and senior CRRD leadership
Act as accountable IT point of contact for escalations from office and program leadership
Assess whether IT solutions will work in field and program contexts
Broker cross-office knowledge and share effective practices between offices
Serve as strategic focal point for IT initiative rollouts across Americas offices and programs
Relay infrastructure, application, and programmatic IT needs between offices and HQ IT teams
Support IT budget planning and maintain asset documentation, audit readiness, and regulatory compliance
Own escalation pathways involving IT leads, vendors, procurement, or engineering teams
Monitor service delivery performance and KPIs, identify recurring issues, and escalate trends for action or risk management
Partner with Global Service Desk Manager on T1/T2 technician performance, ticket priority logic, and SLA adherence
Report to the Senior Director, IT Business Relationship Management and partner with RAI/CRRD leadership and Global IT Solutions teams

Requirements

What you’ll need

6-8 years in relationship management, business partnering, or program/operations roles bridging technical and non-technical stakeholders
Direct experience with humanitarian, nonprofit, or similarly complex distributed-operations environments strongly preferred
Working knowledge of the IT service and technology lifecycle, from planning and delivery through operations and continuous improvement
Familiarity with IT best-practice frameworks and delivery models such as ITIL, Agile/Scrum, or equivalent project delivery methodologies
ITIL Foundation certification preferred, not required
Demonstrated experience translating operational needs into technical priorities and representing technical capability to non-technical leadership
Experience defining and tracking performance metrics such as KPIs and SLAs, and running recurring stakeholder review cadences
Spanish language proficiency
Strong written and verbal communication, with ability to translate between technical and program audiences
Ability to travel to US and LATAM offices as necessary

Benefits

Comp & perks

10 paid sick leave
10 U.S. holidays
20-25 paid time off based on role and tenure
Medical insurance starting at $163/month
Dental insurance starting at $6.50/month
Vision insurance starting at $5/month
Flexible spending accounts for healthcare, dependent care, and commuter expenses
403(b) retirement savings plan with employer match and immediate vesting
Non-elective employer retirement contribution based on age and years of service, with 3-year vesting
Disability and life insurance
Employee Assistance Program offering confidential counseling and support services for employees and their families
Travel to US and LATAM offices as necessary