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Client Success Specialist
International SOS. Support clients across the APAC region as a customer-facing specialist based in Tokyo .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client success and account support, with a strong focus on customer satisfaction and effective communication in both Japanese and English. Proven ability to manage client onboarding, implementation, and ongoing support in a multicultural environment.
Highest-signal resume keywords
Client Success ExperienceB2B Service DeliveryNative-Level Proficiency In Japanese And EnglishCross-Functional CollaborationStrong Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationStrong Customer FocusAttention To DetailAbility To Manage Multiple Priorities
Industry Keywords
Client OnboardingImplementationCustomer AdvocacyAPAC RegionMulticultural Teams
About the role
Key responsibilities & impact- Support clients across the APAC region as a customer-facing specialist based in Tokyo
- Act as a trusted advisor and customer advocate throughout the client lifecycle
- Manage client onboarding, implementation, training, and ongoing support
- Ensure high client satisfaction and successful adoption of products and services
- Partner closely with Sales, Product, Technical, Operations, and Data teams
- Support client reviews, discussions, and continuous service improvement initiatives
- Maintain accurate client information and stay current on product updates and roadmaps
- Help clients and the sales team ensure smooth operations
Requirements
What you’ll need- Experience in client success, account support, or B2B service delivery
- Background working in an international or regional environment preferred
- Strong customer focus with excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Proven experience working cross-functionally and in multicultural teams
- Native-level proficiency in Japanese and English (spoken and written)
- Strong organizational skills with high attention to detail
- Additional APAC language skills (e.g., Korean or Chinese) are a plus