International SOS

Nurse Practitioner

• Lead and manage the daily operations of the clinic
• Assess, diagnose, and treat patients at an advanced practice level
• Prescribe medications within regulatory guidelines
• Manage rehabilitation, therapy, and return-to-work programs with ES&H leadership
• Conduct quarterly internal audits and maintain accurate medical records
• Ensure compliance with client procedures and health standards
• Manage staff performance appraisals and disciplinary matters
• Oversee pharmacy security, medication control, and operating procedures
• Implement jobsite health plans, preventative medicine initiatives, and mental health programs
• Monitor and report patient trends, diagnoses, staffing changes, and well-being activities
• Lead meetings, mentor staff, and build healthcare partnerships

Physician Assistant

• Support the medical team with patient intakes and inquiries
• Maintain medical records and perform basic patient screenings
• Perform medical office administration duties
• Assist with injections, blood draws, and procedures with an NP or PA
• Make appointments for personnel attending the clinic
• Register personnel visiting the facility for consultation
• Prepare required files
• Manage and control completion and filing of medical records
• Prepare correspondence and reports
• Maintain training records
• Verify patient information and medical histories by interviewing patients and documenting history
• Prepare patients for examinations by performing preliminary physical tests, drug and alcohol screening, pulmonary function tests, and respirator fit tests
• Assist in injury care and during medical examinations
• Explain medical testing to patients
• Take patient vitals
• Perform phlebotomy services and give injections
• Conduct EKGs
• Inventory supplies, place orders, and verify receipt
• Sterilize medical instruments and equipment
• Enter patient data into the EMR
• Assist NP/Paramedics onsite with medical record keeping and data entry

Medical Assistant

Clinical Operations

• Provide strategic oversight and daily delivery of medical and emergency response services
• Lead, coordinate, and manage medical services, equipment, facilities, and site staff
• Act as primary liaison between International SOS, the client, and site stakeholders
• Ensure contractual compliance, regulatory compliance, and alignment with company and client standards
• Manage subcontracted service provider performance and deliverables
• Prepare site reports and budgets
• Develop and implement multi-divisional training exercises
• Assist with staff planning, recruitment, performance assessment, and development
• Escalate issues that may jeopardize site/client relationships to the VP Operations
• Participate in daily, weekly, and monthly meetings with site teams, subcontractors, clients, and the Medical Services Centre
• Support Occupational Injury & Illness documentation and reporting
• Oversee staff roles, KPIs, safety requirements, induction, training, timesheets, rosters, payroll support, and performance management
• Serve as on-site contract lead and primary client contact
• Oversee patient records management and operational documentation
• Maintain inventories, stock control, accounting, and administrative records
• Apply the L3 Quality Management System and participate in audits, quality and safety calls, and continuous improvement
• Prepare and implement Plans of Action following audits, including closing P0 and P1 Hydra findings
• Manage client feedback and non-clinical incidents in Hydra
• Schedule maintenance of medical apparatus, equipment, and facilities
• Review variance reports, operational costs, and unexplained usage or cost increases
• Undertake project work and other reasonable duties requested by the VP Operations

Site Operations Manager

Learning and Development

• Assess, develop, and support educational needs of internal and external stakeholders
• Create and deliver effective training programs for the TRICARE Overseas Program
• Induct new hires and conduct classroom, virtual, and e-learning orientation sessions
• Deliver creative training programs for internal and external TRICARE stakeholders
• Design, develop, update, and maintain training materials, job aids, handouts, e-learnings, and manuals
• Determine training needs through consultation with managers and employees, job analysis, and performance feedback
• Identify and address learning issues and educational needs for employees and departments
• Maintain knowledge of emerging training trends, techniques, tools, and methods
• Build and deliver refresher training and education programs
• Evaluate programs and training effectiveness and improve delivery using evaluation data
• Maintain Learning Management System user data and accurate learning and development records
• Participate in local and global trainer calibration
• Maintain and progress a personal development plan
• Share operational and learning and development best practices
• Keep operational technical and functional skills current through back-to-the-floor activities
• Work with the TOP quality team to identify service improvement opportunities using feedback and customer journey outputs
• Lead or participate in ad hoc projects involving new training programs and platforms

Learning and Development Specialist

Software Engineer

• Develop, maintain, and enhance mobile applications using React Native and Expo
• Write clean, maintainable, and well-documented code
• Collaborate with product managers, designers, backend engineers, and key stakeholders to review requirements, propose technical solutions, and estimate development effort
• Deliver responsive and accessible user experiences across devices and screen sizes
• Optimize applications for performance, reliability, and scalability
• Implement app monitoring, analytics, and performance tracking
• Support localization and multi-language capabilities
• Contribute to technical documentation and internal knowledge-sharing resources
• Participate in Agile/Scrum ceremonies and continuous improvement initiatives

Mobile React Native Developer

Technician

• Perform field and clinic drug and alcohol specimen collections on a daily and after-hours basis
• Perform DOT and non-DOT collections using urine, saliva, hair, and breath methodologies
• Calibrate and maintain testing devices in accordance with applicable regulations, laws, statutes, and policies
• Perform technician-level drug and alcohol and occupational health testing
• Complete data entry and administrative support
• Answer phones, schedule appointments, and perform filing
• Perform audiograms, pulmonary function tests, fit tests, and functional capacity tests

Occupational Health Technician

• Lead and manage the daily operations of the clinic
• Assess, diagnose, and treat patients at an advanced practice level
• Prescribe medications within regulatory guidelines
• Manage rehabilitation, therapy, and return-to-work programs in collaboration with ES&H leadership
• Ensure compliance through quarterly internal audits and accurate medical record management
• Manage staff performance appraisals and disciplinary matters
• Foster continuous learning and professional development
• Oversee pharmacy security, medication control, and operating procedures
• Implement jobsite health plans, preventative medicine initiatives, and mental health programs
• Monitor and report patient trends, diagnoses, staffing changes, and well-being activities
• Lead meetings, mentor staff, and build healthcare partnerships
• Manage occupational health case management and continuous improvement through audits and reporting

Director

• Develop and execute the North America Consulting Practice strategy, business plan, and growth roadmap
• Establish annual objectives, priorities, and performance targets aligned with regional and global goals
• Identify emerging market opportunities, industry trends, and client needs
• Drive expansion and maturity of six consulting practice areas across North America
• Develop scalable, repeatable consulting programs that create measurable client value
• Partner with Sales, Marketing, and Client Success to increase awareness, generate demand, and drive adoption
• Develop strategic partnerships and alliances
• Partner with global consulting leaders to support multinational clients and develop globally aligned solutions
• Represent International SOS at industry conferences, executive forums, and client events
• Own pipeline, revenue, bookings, profitability, and growth targets
• Partner with Finance on operating plans, budgets, forecasts, and business performance reporting
• Monitor pipeline, revenue, profitability, resource utilization, and key business metrics
• Drive profitable growth through pricing, portfolio management, resource optimization, and scalable delivery models
• Identify and evaluate growth opportunities, investments, and strategic partnerships

Practice Director, Consulting & Solutions

Security Engineer

• Support Account Management and Business Development teams in winning new clients and strengthening existing partnerships in US Central
• Drive growth of health security subscription services and support scoping of security consulting, training, and managed services
• Act as subject matter expert for bids, tenders, and RFPs
• Support digital solution demonstrations and integrated medical-security solution presentations
• Provide input to security consulting and managed services solution design and innovation
• Identify, scope, and support delivery of consulting opportunities across regional and global engagements
• Participate in regional distribution strategy and business planning
• Co-develop go-to-market, expansion, retention, and strategic account growth plans
• Represent International SOS in professional forums and media in US Central
• Support marketing and thought leadership materials for consulting security clients
• Develop professional networks and participate in association events
• Provide market, customer, competitor, and security trend insights
• Advocate for US Central clients through service localization and innovation
• Support the US Crisis Management Team as required
• Serve as lead security professional, advisor, and trusted client partner in the geography

Security Director

Financial Planning and Analysis

• Lead financial management, forecasting, reporting, compliance, and overall financial performance for the TRICARE Overseas Program
• Serve as the primary finance business partner to program operations across multiple countries, legal entities, currencies, and time zones
• Develop actionable recommendations supporting program performance, profitability, and EBITDA
• Build partnerships with SGS leadership and TRICARE medical and operations leadership
• Manage, mentor, and develop a geographically dispersed team of financial analysts
• Partner with the Controller and Accounting team to ensure general ledger accuracy and improve financial close and reporting processes
• Track, analyze, and report TRICARE Overseas Program P&L activity across legal entities and sub-locations
• Lead development and maintenance of program Estimates at Completion (EACs)
• Support accruals, account balance analysis, cost-center coding, and resolution of program accounting matters
• Provide executive-level analysis and commentary on profitability, forecasts, cost trends, headcount, balance sheet activity, capital expenditures, working capital, and cash flow
• Partner on bid and proposal activities, contract-modification pricing, negotiations, cost or pricing data submissions, DCAA audits, and government compliance reviews
• Support mobilization of new contract awards and modifications
• Implement and communicate FAR- and CAS-compliant processes, documentation, and financial reporting
• Support proposal development and other strategic initiatives

Finance Manager – Tricare Overseas Program

• Make appointments for personnel attending the clinic
• Register personnel visiting the facility for consultation
• Prepare required files
• Manage and control the completion and filing of medical records
• Prepare correspondence and reports
• Maintain training records
• Verify patient information and medical histories by interviewing patients, documenting medical history, and confirming the purpose of visits
• Update patients' files
• Prepare patients for examinations by performing preliminary physical tests, including drug and alcohol screening, pulmonary function tests, and respirator fit tests
• Report patient history summaries
• Assist in injury care
• Assist practitioners during medical examinations
• Explain medical testing to patients
• Take patient vitals
• Perform phlebotomy services and give injections
• Handle necessary injections; training will be provided
• Conduct EKGs
• Maintain supplies by inventorying stock, placing orders, and verifying receipt
• Sterilize medical instruments and equipment
• Enter patient data into EMR
• Assist onsite NPs and paramedics with medical record keeping and data entry
• Work in a fast-paced clinical setting supporting the medical team with patient intakes and inquiries, records maintenance, basic patient screenings, injections, blood draws, and patient procedures
• Work Monday-Friday on either a 5:00 am–5:00 pm or 5:00 pm–5:00 am schedule at an industrial client site