Learning and Development Specialist

. Assess, develop, and support educational needs of internal and external stakeholders .

Posted 9/25/2026full-timeSan Antonio • Texas • United StatesJuniorMid-LevelWebsite

Key responsibilities & impact

Assess, develop, and support educational needs of internal and external stakeholders
Create and deliver effective training programs for the TRICARE Overseas Program
Induct new hires and conduct classroom, virtual, and e-learning orientation sessions
Deliver creative training programs for internal and external TRICARE stakeholders
Design, develop, update, and maintain training materials, job aids, handouts, e-learnings, and manuals
Determine training needs through consultation with managers and employees, job analysis, and performance feedback
Identify and address learning issues and educational needs for employees and departments
Maintain knowledge of emerging training trends, techniques, tools, and methods
Build and deliver refresher training and education programs
Evaluate programs and training effectiveness and improve delivery using evaluation data
Maintain Learning Management System user data and accurate learning and development records
Participate in local and global trainer calibration
Maintain and progress a personal development plan
Share operational and learning and development best practices
Keep operational technical and functional skills current through back-to-the-floor activities
Work with the TOP quality team to identify service improvement opportunities using feedback and customer journey outputs
Lead or participate in ad hoc projects involving new training programs and platforms

What you’ll need

Effective facilitation skills in formal and informal settings, including one-on-one, small and large groups, peers, direct reports, and leaders
Proven experience designing training and education events
Extensive knowledge of instructional design theory and learning principles
Familiarity with traditional and modern training methods, tools, and techniques
Sound decision-making and organizational skills
Ability to present complex information to varied audiences
Effective written, verbal, and interpersonal communication
Problem-solving, critical-thinking, planning, time-management, attention-to-detail, and decision-making skills
Functional and technical knowledge to perform the role at a high level
Ability to identify how people learn differently and tailor training approaches
Initiative, ownership, customer focus, and commitment to self-development
Either experience in training and mentoring, or proficiency in TRICARE Operations case management
Recommended minimum 2 years of TRICARE Operational experience
Excellent verbal and written English language skills
Occasional domestic or overseas travel to attend TOP training classes, support learning and development initiatives, or quality assurance audits
Assist with the TRICARE Fundamentals Course in-residence or complete the TRICARE Online Certification Course