Learning Specialist

International SOS

. Deliver high-quality virtual training and coaching tailored to adult learners .

Posted 10/28/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in adult learning principles and effective training delivery, ensuring participant success through tailored coaching and support. Proficient in coordinating training logistics and collaborating with stakeholders to enhance service excellence.

Highest-signal resume keywords

Adult Learning PrinciplesTraining FacilitationCoaching SkillsLMS AdministrationTravel Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Training DeliveryClassroom ManagementKnowledge ChecksEvaluation AdministrationCertification Activities

Soft Skills

Presentation SkillsCollaborationAdaptabilityCommunication SkillsResourcefulness

Tools & Technologies

Virtual PlatformsLMSMS WordMS ExcelMS PowerPointMS OutlookMS Visio

Industry Keywords

Service DeliveryTravel Industry SystemsAir ReservationsHotel ReservationsCar RentalCruise Reservations

About the role

Key responsibilities & impact

Deliver high-quality virtual training and coaching tailored to adult learners
Maintain alignment with client expectations and Aspire’s standards of service excellence
Facilitate new hire, specialty, ongoing, and client-specific training in a remote environment
Provide post-training support to ensure team member success
Ensure every class participant successfully certifies in accordance with company standards, processes, and procedures
Coordinate training logistics, including scheduling, virtual session setup, systems access, attendance tracking, and LMS administration
Ensure training consistency and provide feedback to L&D Management, Service Delivery, Client Services, and HR
Provide post-training coaching and on-the-job training support during transition to live calls
Administer knowledge checks, evaluations, and certification activities
Partner with Client Services on new client implementations and program updates
Attend virtual or onsite Train-the-Trainer sessions with clients and cascade training to Aspire teams
Collaborate with Quality to identify call/email trends and incorporate findings into training and coaching
Perform other duties as assigned

Requirements

What you’ll need

Must be located in the United States of America
Skilled in adult learning principles, classroom management, and learner engagement
Excellent presentation, facilitation, and coaching skills
Ability to maintain a strong professional presence through verbal and written communications and workplace demeanor
Ability to thrive in a fast-paced environment, demonstrating resourcefulness and adaptability
Strong collaboration and coordination with stakeholders, management, and peers
Ability to adapt style and methods to meet diverse learner needs
Comfortable with technology, including virtual platforms, LMS, and training tools
Working knowledge of MS Word, MS Excel, MS PowerPoint, MS Outlook, and MS Visio
Three (3) or more years of experience leading, coaching, and supporting a team in a supervisory or management capacity required
Comprehensive knowledge of travel industry systems, products, and service delivery, including air, hotel, car rental, and cruise reservations, preferred
High school or secondary school required; university degree preferred
Ability to communicate in English verbally and in writing in a polished and professional manner required
Flexible and adaptable schedule required
Dedicated, quiet, and private workspace free from distractions
Ability to sit at a desk for extended periods, minimum 8 hours per day
Reliable high-speed uninterrupted internet connection meeting company standards
Ability to operate a computer keyboard, mouse, and other office equipment
May occasionally require walking, standing, or light lifting up to 10 pounds

Benefits

Comp & perks

Accessibility accommodations available on request for candidates taking part in all aspects of the selection process