Learning Specialist

International SOS

. Deliver high-quality virtual training and coaching tailored to adult learners .

Posted 10/28/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in adult learning principles and effective training facilitation, ensuring high-quality virtual training experiences. Proficient in coordinating training logistics and providing ongoing support to enhance learner engagement and certification success.

Highest-signal resume keywords

Adult Learning PrinciplesTraining FacilitationCoaching SkillsLMS AdministrationTravel Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Training Logistics CoordinationKnowledge Checks AdministrationCertification ActivitiesClassroom ManagementLearner Engagement

Soft Skills

Presentation SkillsCollaborationAdaptabilityProfessional CommunicationActive Listening

Tools & Technologies

Virtual PlatformsLMSMS WordMS ExcelMS PowerPointMS OutlookMS Visio

Industry Keywords

Travel Industry SystemsService DeliveryAir ReservationsHotel ReservationsCar RentalCruise Reservations

About the role

Key responsibilities & impact

Deliver high-quality virtual training and coaching tailored to adult learners
Maintain alignment with client expectations and Aspire’s standards of service excellence
Facilitate new hire training, specialty and ongoing training, client-specific training, and post-training support
Ensure every class participant successfully certifies according to company standards, processes, and procedures
Coordinate training logistics, including scheduling, virtual session setup, systems access, attendance tracking, and LMS administration
Ensure training consistency and provide feedback to L&D Management, Service Delivery, Client Services, and HR
Provide post-training coaching and on-the-job training support for new hires transitioning to live calls
Administer knowledge checks, evaluations, and certification activities
Partner with Client Services on new client implementations and program updates
Attend virtual or onsite Train-the-Trainer sessions with clients and cascade training to Aspire teams
Collaborate with the Quality team to identify call/email trends and incorporate findings into training and coaching
Perform other duties as assigned

Requirements

What you’ll need

Must be located in Ontario, Canada
Skilled in adult learning principles, classroom management, and learner engagement
Excellent presentation, facilitation, and coaching skills
Ability to maintain a strong professional presence through verbal and written communications and workplace demeanor
Ability to thrive in a fast-paced environment, demonstrating resourcefulness and adaptability
Strong collaboration and coordination with key stakeholders, management, and peers
Ability to adapt style and methods to meet diverse learner needs
Comfortable with technology, including virtual platforms, LMS, and training tools
Working knowledge of MS Word, MS Excel, MS PowerPoint, MS Outlook, and MS Visio
Three (3) or more years of experience leading, coaching, and supporting a team in a supervisory or management capacity required
Comprehensive knowledge of travel industry systems, products, and service delivery, including air, hotel, car rental, and cruise reservations, preferred
High school or secondary school required; university degree preferred
Ability to communicate in English, verbally and in writing, in a polished and professional manner required
Flexible and adaptable schedule required to meet learner needs
Dedicated, quiet, and private workspace free from distractions
Ability to sit at a desk for extended periods, minimum 8 hours per day, while operating a computer and telephone headset
Reliable high-speed uninterrupted internet connection meeting minimum company standards
Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment
Clear, polished, and professional verbal and written communication and active listening skills
May occasionally require walking, standing, or light lifting of equipment up to 10 pounds

Benefits

Comp & perks

Accessibility accommodations available on request for candidates taking part in all aspects of the selection process