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Operations Coordinator, Norwegian Speaking
International SOS. Support and assist members with healthcare and security queries .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong critical thinking and organizational skills to effectively manage healthcare and security queries while ensuring data protection and process integrity. Proficient in customer service with a focus on empathy and professionalism in a fast-paced environment.
Highest-signal resume keywords
Critical ThinkingOrganizational SkillsCustomer Service ExperienceData Protection AwarenessFluency in Norwegian
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyCommunicationOwnership
Tools & Technologies
Microsoft Office
Industry Keywords
HealthcareInternational SecurityWorld PoliticsPolicy ClaimsAppointment Booking
About the role
Key responsibilities & impact- Support and assist members with healthcare and security queries
- Ensure clients’ medical situations and treatment are handled with utmost professionalism and care by booking appointments, authorizing treatments or handling policy claims
- Assess situations, coordinate care and communicate logistics across the world
- Collaborate with doctors, nurses, security and operations experts in a fast-paced environment
Requirements
What you’ll need- Critical thinking and organizational skills to handle a variety of situations
- A passion to help people, and natural empathetic approach
- An appreciation for the importance of data protection and privacy
- Ability to take ownership to protect data and process integrity
- Confidence in using Microsoft Office
- Experience in Customer Service in a contact center / similar environment is beneficial
- Fluency in Norwegian or other scandinavian language essential
- Excellent written and spoken English
- Educated to A’ Level or Degree level with an interest in healthcare, world politics or international security preferred
Benefits
Comp & perks- Structured career development track, with opportunities for progression and advancement
- Working hours are Monday to Friday between the hours of 8am - 6pm (staggered shifts)
- A day’s leave for your birthday
- Private health care
- Dental cover
- Pension scheme
- Life insurance
- Paid volunteering day
- Access to our Employee Assistance & Employee Support Programme