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Operations Support Manager
International SOS. Work in close collaboration with the Africa Cluster and Country team to provide operational support and coordination .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational management skills with a focus on client relationship development and service delivery within the healthcare, Oil & Gas, Mining, or Construction industries. Proven ability to lead projects from mobilization to completion while ensuring compliance with quality and safety standards.
Highest-signal resume keywords
Operations Delivery ExperienceClient Relationship ManagementProject Mobilization & DemobilizationHealthcare Industry KnowledgeContinuous Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementProject ManagementService DeliveryProcess OptimizationPerformance Monitoring
Soft Skills
Action-OrientedCustomer-FocusedStrong JudgmentCoaching & Support
Certifications & Qualifications
Bachelor's Degree in Operations ManagementHSE Background
Industry Keywords
HealthcareOil & GasMiningConstructionCompliance
About the role
Key responsibilities & impact- Work in close collaboration with the Africa Cluster and Country team to provide operational support and coordination
- Execute the on-site delivery of International SOS Medical Services activities consistent with client contractual commitments
- Support assigned offshore and onshore medical staffing projects within Nigeria
- Develop International SOS/client relationships at Medical Services locations
- Work with the Operations Manager to define client needs and perceptions
- Ensure International SOS delivers the expected and agreed-upon level of services
- Lead and support operational projects from mobilization to completion in line with company standards
- Ensure high-quality service delivery and compliance with company standards
- Build and maintain client relationships while managing service expectations and contractual requirements
- Partner with internal teams to achieve operational goals
- Monitor performance, optimize processes, and drive continuous improvement
- Coach and support field teams to deliver exceptional results
Requirements
What you’ll need- A minimum of 3 years’ experience in an operations delivery role, preferably within the healthcare, Oil & Gas, Mining, or Construction Industry
- Prior experience working closely with or within the Oil & Gas, Mining or Construction industry is a significant advantage
- Proven track record of managing day-to-day operations and project mobilisations & demobilisations within set timelines
- Strong background in developing and maintaining client relationships
- Experience working and communicating with operations and management teams located in different locations and regions
- Bachelor's degree in Operations Management, Project Management, or a related field with at least 3 years' post-graduation experience, or equivalent professional experience
- A health Professional or HSE background is an advantage
- Action-oriented and customer-focused
- Strong operational management skills and sound judgment
- Commitment to quality, safety, and continuous improvement
- Regular short-term travel required to remote sites and offices within Nigeria