Site Operations Manager

International SOS

. Provide strategic oversight and daily delivery of medical and emergency response services .

Posted 9/29/2026full-timeCalgary • CanadaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing medical and emergency response services, ensuring compliance with regulatory standards, and leading multidisciplinary teams. Proficient in operational oversight, client relationship management, and implementing training and quality management systems.

Highest-signal resume keywords

Medical Service DeliveryEmergency PreparednessClient Relationship ManagementRegulatory ComplianceOperations Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementChange ManagementProcess ImprovementPerformance AssessmentBudget PreparationKPI ManagementPatient Records ManagementInventory ControlQuality Management SystemSafety Requirements

Soft Skills

Organizational SkillsProblem-SolvingCritical ThinkingCommunication SkillsTeam Leadership

Tools & Technologies

OutlookWordExcelSharePoint

Certifications & Qualifications

First Aid/CPR CertificationAdvanced Medical Certification

Industry Keywords

NFPAOH&SWorkplace HealthEmergency PreparednessHigh-Risk Environments

About the role

Key responsibilities & impact

Provide strategic oversight and daily delivery of medical and emergency response services
Lead, coordinate, and manage medical services, equipment, facilities, and site staff
Act as primary liaison between International SOS, the client, and site stakeholders
Ensure contractual compliance, regulatory compliance, and alignment with company and client standards
Manage subcontracted service provider performance and deliverables
Prepare site reports and budgets
Develop and implement multi-divisional training exercises
Assist with staff planning, recruitment, performance assessment, and development
Escalate issues that may jeopardize site/client relationships to the VP Operations
Participate in daily, weekly, and monthly meetings with site teams, subcontractors, clients, and the Medical Services Centre
Support Occupational Injury & Illness documentation and reporting
Oversee staff roles, KPIs, safety requirements, induction, training, timesheets, rosters, payroll support, and performance management
Serve as on-site contract lead and primary client contact
Oversee patient records management and operational documentation
Maintain inventories, stock control, accounting, and administrative records
Apply the L3 Quality Management System and participate in audits, quality and safety calls, and continuous improvement
Prepare and implement Plans of Action following audits, including closing P0 and P1 Hydra findings
Manage client feedback and non-clinical incidents in Hydra
Schedule maintenance of medical apparatus, equipment, and facilities
Review variance reports, operational costs, and unexplained usage or cost increases
Undertake project work and other reasonable duties requested by the VP Operations

Requirements

What you’ll need

Excellent organizational skills with ability to manage multiple priorities
Ability to analyze situations and take decisive action consistent with company policies, client requirements, and regulatory standards
Proven customer/client relationship management skills
In-depth knowledge of fire/rescue and medical service delivery, emergency preparedness, and incident management
Strong understanding of relevant regulations, standards, and best practices, including NFPA and OH&S
Strong computer skills, including Outlook, Word, Excel, and SharePoint
Excellent problem-solving and critical thinking abilities
Strong oral and written communication skills
Ability to lead, motivate, and coordinate multidisciplinary teams in routine and emergency situations
Minimum 7 years’ experience in service delivery at a management level within the medical or emergency services sector
At least 5 years’ experience at an officer or senior level
Experience in operations management and oversight of multidisciplinary teams
Track record of successful change management and process improvement initiatives
Experience in remote, industrial, or high-risk environments is an asset
Valid first aid/CPR certification
Advanced medical certification(s) considered an asset
Strong knowledge of Alberta workplace health, safety, and emergency preparedness regulatory requirements
Valid driver’s licence

Benefits

Comp & perks

Camp accommodations and meals provided for the duration of the rotation
Shuttle bus service to and from Fort McMurray
Dynamic and respectful workplace
Professional development opportunities
Staff empowerment and job satisfaction initiatives