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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to effectively communicate with customers using phone and audio remote monitoring technology. Proficient in revenue control systems and maintaining compliance with PCI standards while managing operational tasks in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceRevenue Control SystemsPCI ComplianceProblem-Solving SkillsTime Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Math SkillsRevenue Control SystemsCall Center EquipmentData EntryCashier Duties
Soft Skills
Strong Customer FocusTeam OrientationEffective CommunicationDependabilityProblem-Solving
Tools & Technologies
MS WordMS ExcelTwo-Way Radio SystemInternal Web System
Industry Keywords
Parking IndustryRemote MonitoringFacility SecurityCustomer InquiriesIncident Reports
About the role
Key responsibilities & impact- Answer calls from a centralized remote monitoring location for several parking markets.
- Respond to customer inquiries about monthly/daily rates, directions, and remote operation of automated pay equipment.
- Use revenue control systems based on location requirements.
- Monitor facility security intercoms and surveillance monitors.
- Maintain inventory of operational supplies and inform the manager when restocking is needed.
- Remotely process parking fees and related transactions accurately when required.
- Coordinate daily activities with the Manager.
- Serve as liaison for customer service inquiries, complaints, incident reports, and location claims.
- Report or escalate major issues to the Facility Manager.
- Meet PCI (Payment Card Industry) compliance responsibilities.
- Provide customer service across the Chicago Market and Remote Facilities using call center equipment and revenue control systems.
- Answer calls promptly and communicate clearly and effectively.
- Record accurate, well-written call entries in the event log using the internal web system.
- Maintain a clean work area.
Requirements
What you’ll need- At least 6 months of general work experience.
- Depending on location, may be required to possess basic math skills sufficient to calculate time and money in assisting with Cashier-related duties.
- Ability to speak to customers using phone/audio remote monitoring technology.
- Computer literate, knowledge of MS Word, MS Excel and Internet.
- Must submit your application for employment through www.interparkholdings.com.
- Must have unrestricted authorization to work in US.
- Must be at least 18 years of age.
- Must be willing to comply with pre-employment screening including but not limited to drug testing, reference verification and background check.
- Must be able to pass math test as part of the selection process.
- Must possess hearing and vision faculties sufficient to perform essential functions.
- Prior customer service or parking industry experience.
- Strong problem-solving skills and ability to act quickly in emergencies while providing excellent customer service.
- Ability to operate and communicate clearly and concisely through a two-way radio system and in person and by phone.
- Strong time management skills and ability to work in a fast-paced environment.
- Excellent dependability and time management skills.
- Strong customer focus and team-orientation.
Benefits
Comp & perks- 401k
- Employee Assistance Program (EAP)
- Vacation/Sick Time
- Medical, Dental, Vision
- Pre-Tax Commuter Benefit