Interpark

Call Center Representative

• Answer calls from a centralized remote monitoring location for several parking markets.
• Respond to customer inquiries about monthly/daily rates, directions, and remote operation of automated pay equipment.
• Use revenue control systems based on location requirements.
• Monitor facility security intercoms and surveillance monitors.
• Maintain inventory of operational supplies and inform the manager when restocking is needed.
• Remotely process parking fees and related transactions accurately when required.
• Coordinate daily activities with the Manager.
• Serve as liaison for customer service inquiries, complaints, incident reports, and location claims.
• Report or escalate major issues to the Facility Manager.
• Meet PCI (Payment Card Industry) compliance responsibilities.
• Provide customer service across the Chicago Market and Remote Facilities using call center equipment and revenue control systems.
• Answer calls promptly and communicate clearly and effectively.
• Record accurate, well-written call entries in the event log using the internal web system.
• Maintain a clean work area.

Explore PT Call Center Agent at Interpark. Review requirements and application details.

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PT Call Center Agent