Commercial Lines Account Manager

INTRUST Bank

. Make changes to customer accounts within carrier guidelines .

Posted 10/23/2026full-timeAnn Arbor • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in commercial lines insurance servicing, including account management, client communication, and compliance with carrier guidelines. Proficient in utilizing agency management systems and maintaining confidentiality while handling sensitive customer information.

Highest-signal resume keywords

Commercial Lines Insurance ServicingProperty & Casualty Insurance LicenseAccount ManagementProfessional CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance QuotingAccount EvaluationClaims ProcessingData EntryAnalytical SkillsTime ManagementProblem-SolvingCustomer ServiceDocumentation ManagementRenewal Process Management

Soft Skills

Effective CommunicationNegotiation SkillsDependabilityConfidentialityMinimal Supervision

Tools & Technologies

Agency Management SystemMicrosoft ExcelMicrosoft Word

Certifications & Qualifications

Property & Casualty Insurance License

Industry Keywords

Commercial Renewal ProcessCustomer AccountsInsurance ClientsDisclosure PostingsTraining Attendance

About the role

Key responsibilities & impact

Make changes to customer accounts within carrier guidelines
Remarket current commercial lines business when necessary
Round current accounts with additional products
Manage the Commercial Renewal process
Solicit, refer, and evaluate new insurance clients
Obtain and process information and documentation from carriers
Service existing accounts, including payments, changes, audits, and claims
Evaluate customer inquiries and make informed decisions
Follow up with underwriters and customers throughout the renewal process
Log all activities in the agency management system
Maintain records, reports, and files
Answer customer inquiries regarding coverage, changes, claims, payments, and audits
Run monthly expiration reports according to the Commercial Renewal Procedure
Handle overflow of new business when needed
Assist producers when needed
Maintain required disclosure postings and licensing
Attend required meetings and training
Answer telephones as needed
Perform other duties assigned by management

Requirements

What you’ll need

High school diploma or equivalent required
3 years of previous commercial lines insurance servicing and quoting experience highly preferred
Current Property & Casualty Insurance License in required lines, or ability to obtain license within 90 days of accepting position
Professional oral and written communication
Excellent organizational, time management, and analytical skills
Ability to communicate and negotiate effectively
High degree of dependability
Effective problem-solving ability
Strong computer skills, including Excel and Word
Ability to handle highly sensitive information and maintain confidentiality of customers’ personal information
Ability to work with minimal supervision
Ability to lift up to 20 pounds
Ability to travel as needed on a flexible schedule

Benefits

Comp & perks

Hybrid work arrangement with work performed in an office, private home office, or combination at management’s discretion
Required training and meetings
Equal Opportunity / Affirmative Action employer