INTRUST Bank

Counselor

• Collect on loans that are 30 days or more past due
• Initiate proactive contact with delinquent borrowers to reestablish payment patterns and reduce default progression
• Negotiate and restructure repayment arrangements to cure delinquencies and avoid foreclosure
• Review, negotiate, approve, calculate, set up, and monitor short-term repayment plans
• Ensure adherence to federal, state, investor, and insurer requirements
• Collaborate with internal departments, external partners, investor representatives, and investor contacts
• Participate in investor conference calls and portfolio performance reviews
• Maintain working knowledge of loss mitigation programs and retention and liquidation options
• Assist borrowers with completing financial packages and submitting accurate documentation
• Educate borrowers on consequences of delinquency, foreclosure, credit reporting, and bankruptcy
• Maintain accurate servicing system records, including notes, codes, default holds, and status updates
• Authorize and establish one-time and recurring payment drafts
• Review, instruct, and validate payment posting or reversal requests
• Monitor and process suspense account queues
• Manage departmental email inboxes and respond to inquiries
• Conduct outbound and inbound borrower calls using manual dialing and automated dialer systems
• Secure and follow up on promises to pay
• Perform skip tracing to obtain updated borrower contact information
• Generate, review, and act on quality control reports and task lists
• Provide backup support during high-volume periods or staffing shortages
• Participate in required training and departmental meetings
• Perform special projects, audits, quality control initiatives, and cross-functional support as assigned

Senior Loan Counselor

• Collect on loans that are 30 days or more past due
• Contact delinquent borrowers to reestablish payment patterns and reduce default progression
• Negotiate and restructure repayment arrangements to cure delinquencies and avoid foreclosure
• Review, negotiate, approve, calculate, establish, and monitor short-term repayment plans
• Follow federal, state, investor, and insurer requirements governing collections and borrower communications
• Collaborate with internal departments, external partners, and investor representatives
• Complete investor tasks, provide updates, participate in conference calls, and support portfolio performance reviews
• Maintain knowledge of loss mitigation programs and default operations
• Assist borrowers with financial packages and documentation
• Educate borrowers about delinquency, foreclosure, credit reporting, and bankruptcy consequences
• Maintain accurate servicing-system records, notes, codes, default holds, and status updates
• Establish one-time and recurring payment drafts
• Review and validate payment posting or reversal requests
• Monitor and process suspense-account queues
• Manage departmental email inboxes and respond to inquiries
• Conduct outbound and inbound borrower calls using manual and automated dialer systems
• Secure and follow up on promises to pay
• Perform skip tracing to update borrower contact information
• Generate, review, and act on quality-control reports and task lists
• Provide backup support during high-volume periods or staffing shortages
• Participate in training, departmental meetings, audits, quality-control initiatives, special projects, and cross-functional support

Senior Loan Mortgage Counselor

• Collect on loans that are 30 days or more past due
• Proactively contact delinquent borrowers to reestablish payment patterns and reduce default progression
• Negotiate and restructure repayment arrangements to cure delinquencies and avoid foreclosure
• Review, negotiate, approve, calculate, establish, and monitor short-term repayment plans
• Adhere to federal, state, investor, and insurer requirements governing collections and borrower communications
• Collaborate with internal departments, external partners, investor representatives, and investor contacts
• Participate in investor conference calls and portfolio performance reviews
• Maintain knowledge of loss mitigation programs and retention and liquidation options
• Assist borrowers with completing and submitting accurate financial packages within required timelines
• Educate borrowers on delinquency consequences, including foreclosure, credit reporting, and bankruptcy
• Maintain accurate servicing system records, including notes, codes, default holds, and status updates
• Authorize and establish one-time and recurring payment drafts
• Review, instruct, and validate payment posting or reversal requests
• Monitor and process suspense account queues
• Manage departmental email inboxes and respond to inquiries
• Conduct outbound and inbound borrower calls using manual dialing and automated dialer systems
• Secure and follow up on promises to pay and document commitments
• Perform skip tracing to update borrower contact information
• Generate, review, and act on quality control reports and system task lists
• Provide backup support during high-volume periods or staffing shortages
• Participate in departmental training and meetings
• Support continuous improvement initiatives and perform special projects, audits, quality control initiatives, and cross-functional duties as assigned

Senior Loan Counselor – Mortgage Services

• Collect on loans that are 30 days or more past due
• Proactively contact delinquent borrowers to reestablish payment patterns and reduce default progression
• Negotiate and restructure repayment arrangements to cure delinquencies and avoid foreclosure
• Review, negotiate, approve, calculate, establish, and monitor short-term repayment plans
• Adhere to federal, state, investor, and insurer requirements governing collections and borrower communications
• Collaborate with internal departments, external partners, and investor representatives
• Complete investor tasks, provide updates, participate in conference calls, and contribute to portfolio performance reviews
• Maintain knowledge of loss mitigation programs and retention and liquidation options
• Assist borrowers with completing financial packages and submitting accurate documentation on time
• Educate borrowers about delinquency, foreclosure, credit reporting, and bankruptcy consequences
• Maintain accurate servicing system records, including notes, codes, default holds, and status updates
• Establish one-time and recurring payment drafts
• Review, instruct, and validate payment posting or reversal requests
• Monitor and process suspense account queues
• Manage departmental email inboxes and respond to inquiries
• Conduct outbound and inbound borrower calls using manual and automated dialer systems
• Secure and follow up on promises to pay
• Perform skip tracing to obtain updated borrower contact information
• Generate, review, and act on quality control reports and task lists
• Provide backup support during high-volume periods or staffing shortages
• Participate in training and departmental meetings
• Support continuous improvement, special projects, audits, quality control initiatives, and cross-functional work