FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Senior Loan Counselor – Mortgage Services
INTRUST Bank. Collect on loans that are 30 days or more past due .
About the role
Key responsibilities & impact- Collect on loans that are 30 days or more past due
- Proactively contact delinquent borrowers to reestablish payment patterns and reduce default progression
- Negotiate and restructure repayment arrangements to cure delinquencies and avoid foreclosure
- Review, negotiate, approve, calculate, establish, and monitor short-term repayment plans
- Adhere to federal, state, investor, and insurer requirements governing collections and borrower communications
- Collaborate with internal departments, external partners, investor representatives, and investor contacts
- Participate in investor conference calls and portfolio performance reviews
- Maintain knowledge of loss mitigation programs and retention and liquidation options
- Assist borrowers with completing and submitting accurate financial packages within required timelines
- Educate borrowers on delinquency consequences, including foreclosure, credit reporting, and bankruptcy
- Maintain accurate servicing system records, including notes, codes, default holds, and status updates
- Authorize and establish one-time and recurring payment drafts
- Review, instruct, and validate payment posting or reversal requests
- Monitor and process suspense account queues
- Manage departmental email inboxes and respond to inquiries
- Conduct outbound and inbound borrower calls using manual dialing and automated dialer systems
- Secure and follow up on promises to pay and document commitments
- Perform skip tracing to update borrower contact information
- Generate, review, and act on quality control reports and system task lists
- Provide backup support during high-volume periods or staffing shortages
- Participate in departmental training and meetings
- Support continuous improvement initiatives and perform special projects, audits, quality control initiatives, and cross-functional duties as assigned
Requirements
What you’ll need- High school diploma (or equivalent) required
- Knowledge of investor and insurer guidelines (Fannie Mae, Freddie Mac, FHLB, FHA/HUD, VA, USDA, and private investors) preferred
- Previous experience in collections and related default loan servicing preferred
- Experience with call center systems, auto dialers, and telephony platforms advantageous
- Experience with ICE Mortgage Technology platforms, including MSP, highly preferred
- Proficiency with Windows operating systems and Microsoft Office applications (Outlook, Word, Excel, Teams) required
- Strong typing and data entry skills
- Complete all required training within established timelines
- Professional verbal and written communication skills
- Excellent organizational, time management, critical thinking, and analytical skills
- High degree of accuracy and attention to detail
- Ability to prioritize tasks and meet deadlines while adhering to established procedures
- Ability to handle confidential and sensitive information responsibly
- Effective negotiation, rapport-building, problem-solving, and solutions-oriented skills
- Compliance with applicable regulations, internal controls, departmental procedures, and company policies
- Ability to lift up to 20 pounds
- Ability to sit for extended periods at a computer desk
- Ability to perform repetitive computer mouse and keyboard tasks
Benefits
Comp & perks- Hybrid work arrangement: indoor office environment and/or private home office, or a combination of both, at management’s discretion
- Equal Opportunity / Affirmative Action Employer