Patient Access Specialist – Implementation and Optimization

Intuitive Health

. Lead execution of patient access implementation for new-site openings and complete readiness milestones before go-live .

Posted 10/12/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access operations within emergency departments, focusing on workflow execution, compliance, and performance metrics. Proficient in developing action plans, training materials, and managing post-go-live stabilization efforts.

Highest-signal resume keywords

Patient Access ExperienceEmergency Department OperationsElectronic Medical Record (EMR) ProficiencyCompliance with EMTALA, CMS, HIPAAStrong Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Access ImplementationWorkflow AnalysisPerformance Metrics AnalysisRegistration AccuracyEligibility WorkflowsPoint-of-Service CollectionsOperational Risk IdentificationAction Plan DevelopmentTraining Material DevelopmentDocumentation Compliance

Soft Skills

Attention to DetailOrganizational SkillsConstructive CommunicationProblem-Solving AbilitySelf-Direction

Tools & Technologies

Epic EMR

Industry Keywords

Patient Access OperationsEmergency DepartmentFreestanding ERHospital Partner StandardsRegulatory Requirements

About the role

Key responsibilities & impact

Lead execution of patient access implementation for new-site openings and complete readiness milestones before go-live
Manage post-go-live stabilization, including workflow reinforcement, staff coaching, and oversight of early performance indicators during the first 90 days
Verify the accuracy and completeness of health system partner registration processes and required documentation
Conduct structured operational reviews (“Deep Dive” projects) assessing workflow execution, performance, and compliance
Develop and implement targeted action plans with site leadership and track progress through resolution
Analyze site-level patient access metrics and deliver performance summaries to the Director
Deploy and sustain standardized patient access workflows, tools, and documentation
Identify operational risks or system gaps, escalate findings, and propose solutions with follow-up tracking
Reinforce compliance workflows related to EMTALA, CMS, HIPAA, and hospital partner standards
Maintain implementation and performance trackers covering deliverables, timelines, barriers, and follow-up actions
Develop or contribute to training materials supporting patient access performance and point-of-service collections
Provide regular implementation and performance updates to the Director
Travel approximately 30% across multiple states, with onsite support during go-live and performance initiatives

Requirements

What you’ll need

High School Diploma or GED required
College degree preferred
Minimum of 3 years of patient access experience in a freestanding or satellite emergency department or traditional emergency department required
Satellite or freestanding ER experience a plus
Deep understanding of emergency department patient access operations
Understanding of how front-end registration practices influence billing outcomes, denials, and operational performance
Ability to assess issues quickly, identify root causes, and determine practical next steps in fast-moving clinical settings
Strong presentation and public speaking skills
Experience working within standardized operational models while adapting to hospital partner workflows and expectations
Ability to navigate performance conversations with frontline staff and site leadership constructively and professionally
Strong attention to detail related to registration quality, documentation, and compliance requirements
Experience working within an electronic medical record environment required; Epic experience preferred
Self-directed, organized, and comfortable working independently across multiple sites and priorities
Ability to recognize trends across sites and elevate recurring workflow or performance concerns
Familiarity with registration processes and front-end workflows within an emergency department environment
Familiarity with financial and regulatory requirements relevant to patient access operations
Experience supporting registration accuracy, eligibility workflows, and point-of-service collections
Ability to work effectively with frontline staff and leadership in fast-paced clinical environments
Ability to lift up to 25 pounds
Ability to perform intermittent standing, walking, bending, kneeling, stooping, and crouching
Ability to talk and hear; required close, distance, color, peripheral, and depth vision and ability to adjust focus

Benefits

Comp & perks

Full-time exempt position
Remote work arrangement
Approximately 30% travel, including multi-state travel
Extended onsite support during active go-live periods and performance support initiatives
Equal employment opportunity and anti-discrimination protections