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About the role
Key responsibilities & impact- Provide procedural support to new robotic system sites to promote safety and effective progression
- Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve
- Provide expert clinical product and technical assistance and training to physicians and clinical staff during clinical procedures
- Identify clinical-user concerns affecting procedure adoption and collaborate with training and development partners to address them
- Maintain communication across the global Clinical Applications Engineering and development teams
- Develop and share best practices and product feedback with peers and development engineering partners
- Stay current on product instructions for use, best practices, technical troubleshooting, scientific clinical literature, and new product information
- Prioritize and respond appropriately to requests in a high-stress environment
- Report to the Manager of Clinical Applications Engineering
Requirements
What you’ll need- Candidates must reside in Columbus, Cleveland, Cincinnati, OH or Detroit, MI
- Minimum of 2 years of technical or clinical experience in healthcare
- Experience navigating hospitals and supporting procedures
- Experience working with highly complex technical systems and/or in a critical patient care setting with physicians and support staff
- Bachelor’s degree in biomedical engineering or a healthcare-based field
- Ability to travel up to 70%
- Located near a major airline/rail hub
- Ability to work nights and weekends as needed
- Ability to independently prioritize and manage travel logistics and related administrative tasks
- Ability to travel on a moment’s notice and support cases across varying geographies
- Comfortable booking and utilizing all forms of travel
- Strong oral, written, and interpersonal communication skills
- Ability to process large amounts of data and translate information into actionable insights
- Current proof of vaccination against certain diseases, including COVID-19, may be required
- Some roles may be subject to U.S. export controls
Benefits
Comp & perks- Remote work; employees come onsite when requested by the leader
- Base pay, incentives, benefits, and equity
- Reasonable accommodations for qualified individuals with disabilities
- Equal employment opportunity and anti-discrimination protections