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About the role
Key responsibilities & impact- Support new robotic system sites through procedural assistance
- Promote safety and effective progression during early adoption
- Collaborate with global Clinical Applications Engineering and Endoluminal Sales teams
- Provide clinical product and technical assistance and training to physicians and clinical staff during procedures
- Support new users through their early learning curve and transition them from initial training to proficiency
- Identify adoption concerns and collaborate with training and development partners to address them
- Maintain communication across global Clinical Applications Engineering and development teams
- Develop and share best practices and product feedback with peers and development engineering partners
- Stay current on product instructions for use, best practices, technical troubleshooting, clinical literature, and new product information
- Provide guidance to design engineering on system usage nuances within the assigned market
- Prioritize and respond to requests in high-stress environments
Requirements
What you’ll need- Candidates must reside in New York, NY, Boston, MA or Philadelphia, PA
- Minimum of 2 years of technical or clinical experience in healthcare
- Experience navigating hospitals and supporting procedures
- Experience working with highly complex technical systems and/or in a critical patient care setting with physicians and support staff
- Ability to travel up to 70%
- Located near a major airline/rail hub
- Ability to work nights and weekends as needed
- Ability to travel on a moment’s notice and support cases across varying geographies
- Ability to independently prioritize and manage travel logistics and associated administrative tasks
- Bachelor’s degree in biomedical engineering or a healthcare-based field
- Ability to provide current proof of vaccination against certain diseases, including COVID-19, if required by Intuitive or customers
- Strong oral, written, and interpersonal communication skills
- Ability to work autonomously and flexibly in a dynamic environment
- Problem-solving, critical thinking, and composure in high-pressure environments
- Ability to process large amounts of data and translate information into actionable insights
- Willingness to learn and build new skills
Benefits
Comp & perks- Remote work; employees come onsite when requested by the leader
- Base pay, incentives, benefits, and equity
- Potential reasonable accommodations during the application or interview process
- Equal employment opportunities and anti-discrimination protections