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About the role
Key responsibilities & impact- Provide procedural support to new robotic system sites to promote safety and effective progression
- Support new users through their early learning curve in collaboration with global Clinical Applications Engineering and Endoluminal Sales
- Provide expert clinical product and technical assistance and training to physicians and clinical staff during clinical procedures
- Identify concerns affecting clinical procedure adoption and collaborate with training and development partners to address them
- Collaborate with global Clinical Applications Engineering and development teams
- Develop and share best practices and product feedback with peers and development engineering partners
- Stay current on product instructions for use, best practices, technical troubleshooting, scientific clinical literature, and new product information
- Prioritize and respond appropriately to requests in a high-stress environment
- Provide guidance and perspective to design engineering on system usage nuances within the served market
Requirements
What you’ll need- Minimum of 2 years of technical or clinical experience in healthcare
- Experience navigating hospitals and supporting procedures
- Experience working with highly complex technical systems and/or in a critical patient care setting with physicians and support staff
- Ability to work autonomously and flexibly in a dynamic environment
- Ability to remain composed and think critically in high-pressure environments
- Strong collaboration and communication skills, including oral, written, and interpersonal communication
- Strong situational awareness
- Ability to process large amounts of data and translate information into actionable insights
- Ability to travel up to 70%
- Located near a major airline/rail hub
- Ability to work nights and weekends as needed
- Ability to travel on a moment’s notice and support cases across varying geographies
- Ability to independently prioritize travel logistics and complete administrative tasks promptly
- Bachelor’s degree in biomedical engineering or a healthcare-based field
- Candidates must reside in New York, NY, Boston, MA, or Philadelphia, PA
- May be required to show current proof of vaccination against certain diseases, including COVID-19
- May be subject to U.S. export-control requirements
Benefits
Comp & perks- Remote work; employees work onsite when requested by the leader
- Base pay, incentives, benefits, and equity
- Reasonable accommodations for qualified individuals with disabilities
- Potential vaccination coverage/requirements depending on the role
- Equal employment opportunity protections