Customer Program Specialist

Intuitive

. Coordinate a critical component of Intuitive’s Technology Training Pathway .

Posted 11/11/2026full-timeRemote • Modesto • California • United StatesMid-LevelSenior💰 $38 - $60 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating technology training pathways and developing streamlined processes for customer programs, while effectively managing cross-functional relationships and providing exceptional customer service. Proficient in Salesforce.com and experienced in mentoring and onboarding new hires within the biotech or medical device industry.

Highest-signal resume keywords

Process ImprovementCustomer ServiceSalesforce.com ProficiencyEvent CoordinationTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DevelopmentData AnalysisMultitaskingDatabase ApplicationsStandard Operating Procedure Documentation

Soft Skills

Organizational SkillsVerbal CommunicationWritten CommunicationInterpersonal SkillsTeamwork

Tools & Technologies

MS Office SuiteCRM SystemsERP SystemsSalesforce.comSAP

Industry Keywords

BiotechMedical DeviceTechnology Control PlanU.S. Export-Control RequirementsVaccination Requirements

Tech Stack

Tools & technologies

ERPSFDC

About the role

Key responsibilities & impact

Coordinate a critical component of Intuitive’s Technology Training Pathway
Develop and enhance streamlined processes for customer programs
Build and maintain cross-functional relationships
Coordinate back-end setup, communications, registration, logistics, payments, and follow-up
Manage approval flows and exceptions
Provide customer service to internal and external customers by phone, email, and in-person meetings
Manage event resources in the business system to maintain accurate, searchable sales data
Identify process improvements to drive operational efficiencies
Support new sales representatives with the registration request process in Salesforce.com
Mentor new hires and onboard cross-functional teammates
Develop relationships with surgeons and hospital administration
Maintain standard operating procedure documentation
Support programs and events coordinated by the group as needed

Requirements

What you’ll need

Minimum bachelor’s degree or relevant work experience is required
Minimum 3-year experience in biotech or medical device organization preferred
Ability to lead others by example
Proven ability to develop and implement new processes
Ability to analyze complex situations and collaborate on creative solutions
Ability to manage competing priorities and deliver programs on time
Excellent organizational skills and ability to multitask
Ability to take ownership with minimal direction
Ability to learn and adapt quickly in a dynamic environment
Superior verbal and written communication, teamwork, and interpersonal skills
Ability to train others on new processes via phone, web conference, or in person
Experience in MS Office Suite preferred
Working knowledge of CRM and ERP systems; SFDC and SAP a plus
Experience with database applications preferred
May be subject to U.S. export-control requirements, including export licensing or a Technology Control Plan
May require current proof of vaccination against certain diseases, including COVID-19

Benefits

Comp & perks

Remote work; employees come onsite when requested by the leader
Base pay, incentives, benefits, and equity
Reasonable accommodations for qualified individuals with disabilities
Equal employment opportunities and protection from discrimination and harassment
Potential employer/customer vaccination requirements, including COVID-19 vaccination
Fair chance consideration for applicants with arrest and conviction records