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Intuitive

Field Service Engineer 2 – Weekend Shift

Intuitive

. Install, support, troubleshoot, repair, and maintain Intuitive products within the assigned territory .

Posted 10/14/2026full-timeRemote • Anaheim • California • United StatesMid-LevelSenior💰 $37 - $55 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting electro-mechanical systems and providing technical support while adhering to O.R. protocol and HIPAA standards. Capable of managing customer relationships and conducting training sessions effectively.

Highest-signal resume keywords
Troubleshooting Electro-Mechanical SystemsField Service ExperienceTechnical Problem-SolvingVendor Credentialing ComplianceTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
System InstallationPreventive MaintenanceSoftware UpdatesTechnical SupportService DocumentationEquipment TrainingSystem InspectionsRepair and MaintenanceField Activity ReportingSpare-Parts Inventory
Soft Skills
TeamworkCollaborationCommunication SkillsCritical ThinkingPrioritization
Tools & Technologies
Company-Issued ToolsLaptopsIPadsVehicles
Certifications & Qualifications
Associate’s DegreeVendor Credentialing Approval
Industry Keywords
HIPAA StandardsO.R. ProtocolField ServiceIntuitive ProductsCustomer Management

About the role

Key responsibilities & impact
  • Install, support, troubleshoot, repair, and maintain Intuitive products within the assigned territory
  • Ensure service agreements and warranty obligations are met and exceeded
  • Provide technical support to end-users and Intuitive employees
  • Conduct training sessions at Intuitive facilities, training centers, and hospitals
  • Perform system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades
  • Troubleshoot, diagnose, and repair Intuitive products and associated equipment
  • Coordinate and perform system and hardware delivery and installation
  • Follow O.R. protocol and HIPAA standards
  • Complete service documentation, field activity reports, spare-parts inventory, return material authorizations, expense reports, and other administrative duties
  • Maintain company-issued tools, vehicles, laptops, iPads, and other assets
  • Collaborate with Sales, Genesis, and other Intuitive teams
  • Provide feedback to headquarters and participate in continuous-improvement projects
  • Complete required equipment, university, and professional-development training
  • Manage customer needs, system install-base configurations, customer contacts, relationships, training, and events
  • Provide management with quarterly reviews and assessments of the assigned area

Requirements

What you’ll need
  • Associate’s degree in related field or equivalent training/experience
  • Minimum 1 year of Field Service Experience preferred
  • Proven track record of troubleshooting electro-mechanical systems required
  • Ability to travel up to 75%
  • Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or designated area
  • Ability to work a flex shift, second shift, or other shift as required
  • Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.
  • Clean driving record
  • Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms
  • Compliance with necessary vaccination requirements mandated by vendor credentialing
  • Demonstrated teamwork and collaboration
  • Strong technical problem-solving and critical-thinking skills
  • Strong time-management and prioritization skills
  • Willingness to perform ad hoc tasks assigned by management
  • Individual characteristics expected of Intuitive personnel, including character, capacity, energy, and experience
  • Good written and oral communication skills
  • General computer skills
  • Comfortable working off hours with limited support
  • Excellent administrative and record-keeping skills

Benefits

Comp & perks
  • Remote work; employees come onsite when requested by the leader
  • Incentives
  • Benefits
  • Equity
  • Company-provided tools, calibrated tool sets, vehicles, laptops, iPads, and other company-owned assets
  • Professional development courses and Intuitive Surgical University classes
  • Training for Intuitive products and equipment
  • Reasonable accommodations for qualified individuals with disabilities