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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical knowledge of Intuitive Surgical products and the ability to troubleshoot complex electro-mechanical systems. Possesses excellent communication and interpersonal skills to effectively manage customer relationships and support training initiatives.
Highest-signal resume keywords
Technical Knowledge Of Intuitive Surgical ProductsTroubleshooting Complex Electro-Mechanical SystemsStrong Written And Oral Communication SkillsCustomer Relationship ManagementMentoring Junior Field Service Engineers
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingRepairPreventive MaintenanceSystem InstallationSoftware UpdatesField Activity ReportingInventory ManagementEquipment TrainingProcess ImprovementCustomer Support
Soft Skills
Interpersonal SkillsTeaching SkillsPresentation SkillsAdministrative SkillsRecord Keeping Skills
Tools & Technologies
Calibrated Tool SetsLaptopsIPadsEmployee Vehicle
Industry Keywords
Operating Room ProtocolField Service EngineeringCustomer Needs ManagementService-Contract RenewalsContinuous Improvement Projects
About the role
Key responsibilities & impact- Install, support, troubleshoot, repair, and maintain Intuitive products in the assigned territory
- Perform scheduled maintenance, system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades
- Troubleshoot, diagnose, and repair products and associated equipment within designated timeframes
- Coordinate and perform system and hardware delivery and installation
- Complete administrative duties including spare-parts inventory, Field Activity Reports, Return Material Authorizations, and expense reports
- Maintain issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and other company assets
- Support Intuitive teams, including Sales trade-show support, customer phone support, and providing hospital contacts
- Provide feedback to headquarters and participate in continuous-improvement projects
- Complete required equipment training, Intuitive Surgical University classes, and professional-development courses
- Manage the assigned territory, customer needs, system install-base configurations, customer contacts, training, and events
- Mentor junior Field Service Engineers with time served
- Participate in new product introduction and regional process-improvement initiatives
- Support service-contract renewals
Requirements
What you’ll need- A university or college degree in science or technical engineering or equivalent, or 5 years equivalent work experience, or 3 years’ experience and a Master’s degree, or a PhD without experience
- Strong written and oral communication skills in the market’s local language(s) and English
- Strong interpersonal skills
- Strong technical knowledge of Intuitive Surgical products, with time served
- Teaching and presentation skills
- Strong administrative and record keeping skills
- Knowledge of Operating Room protocol preferred
- Track record of solid customer relationships with Surgeons and Hospital staff preferred
- Proven ability to independently troubleshoot complex electro-mechanical systems
- Ability to travel up to 50–70%, dependent upon account distribution and region
- Must comply with applicable export-control requirements if applicable
Benefits
Comp & perks- Remote work arrangement; employees come onsite when requested by the leader
- Professional development courses as required by management
- Intuitive Surgical University classes and product training
- Employee vehicle, laptops, iPads, issued tooling, calibrated tool sets, and other company-owned or issued assets
- Equal employment opportunities and protection from discrimination and harassment