Field Service Manager – 2nd Shift

Intuitive

. Coordinate all service-related activities within the assigned region .

Posted 10/9/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $118,100 - $188,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and communication skills while managing field service teams to enhance customer experience and meet service contract obligations. Proficient in data-driven decision-making and process improvement within the medical industry.

Highest-signal resume keywords

Field Service ManagementCustomer Relationship ManagementTeam LeadershipProcess ImprovementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Service ExperienceMechanical EngineeringBiomedical EngineeringElectronics EngineeringHospital Operating Room ProtocolsAnatomic TerminologyQuality Management SystemsDocumentation ManagementProject ManagementRegulatory Compliance

Soft Skills

Strong Communication SkillsInfluenceConflict ManagementNegotiation SkillsAttention to Detail

Tools & Technologies

Standard Software ApplicationsCustomer Management SystemsEmployee Management SystemsQuality Management Systems

Industry Keywords

Medical IndustryService Contract ObligationsCustomer ExperienceCross-Functional TeamsTechnology Control Plan

About the role

Key responsibilities & impact

Coordinate all service-related activities within the assigned region
Manage and lead field-based direct reports and coordinate activities with customer-facing and back-office team members
Visit customers and team members in the field to coach and mentor employees
Reinforce strong customer relationships and identify opportunities to improve customer experience
Identify and attract talented employees
Coach and develop employees to improve impact and achieve potential
Create collaborative team environments built on trust, respect, and cooperation
Deliver consistent results and use data and metrics to track progress and business health
Communicate team performance to management through metrics
Monitor resource usage and recommend adjustments
Ensure team work meets quality standards, customer needs, and regulatory/contractual obligations
Ensure service contract obligations and commitments are met and the value of Intuitive Service is communicated to customers
Provide escalation support to resolve key account and customer issues
Ensure accurate documentation in customer, employee, and quality management systems
Collaborate with internal and external commercial and ecosystem partners
Work with Senior Field Service Leadership on process improvement projects to maximize efficiency, productivity, and performance

Requirements

What you’ll need

Bachelor’s Degree preferred in mechanical, biomedical, electronics engineering, or equivalent
5 years hands-on field experience working as a field service representative
3 years as a manager in the medical industry or equivalent preferred
Familiarity with hospital operating room protocols and anatomic terminology is a plus
Ability to multi-task and adapt to change without losing focus of priorities
Strong communication, influence, leadership, conflict management, and negotiation skills
Capable of working effectively in cross-functional project teams
Strong attention to detail, individual initiative, and sense of ownership
Ability to prioritize and manage multiple competing deadlines and tasks
Excellent written and verbal communication skills
Highly ethical, highly energetic character, with a desire to help customers
Proficient knowledge of computers and standard software applications
Ability to travel 50%–75%
May be subject to U.S. export controls, export licensing, or a Technology Control Plan
Current proof of vaccination against certain diseases, including COVID-19, may be required

Benefits

Comp & perks

Remote work; employees will come onsite when requested by the leader
Base pay, incentives, benefits, and equity
Reasonable accommodations for qualified individuals with disabilities
Potential vaccination coverage/requirements for certain diseases, including COVID-19
Equal employment opportunities and anti-discrimination protections