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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare consulting with a focus on operational efficiency, staff training, and customer engagement. Proven ability to manage complex projects and collaborate effectively with cross-functional teams in a fast-paced environment.
Highest-signal resume keywords
Healthcare ConsultingProject ManagementOperating Room ExperienceLean Six SigmaCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementData AnalysisCustomer EngagementCost ContainmentEfficiency OptimizationStaff TrainingGenesis Content Program ManagementB2B Sales ExperienceHealthcare ManagementChange Management
Soft Skills
Interpersonal SkillsTeam CollaborationFlexibilityPresentation SkillsBusiness Acumen
Tools & Technologies
MS OfficeGenesis SoftwareCustomer Relationship Management ToolsReporting ToolsData Analysis Software
Industry Keywords
HealthcareHospital ManagementOperating RoomSterile Processing DepartmentConsulting Services
About the role
Key responsibilities & impact- Provide customers with onsite and remote consulting initiatives
- Identify opportunities to implement da Vinci Surgery best-practice solutions in standardization, efficiency, staff training, cost containment, and block scheduling
- Work closely with hospital leadership, Sales, Marketing, Customer Training, Customer Services, and Tech Support
- Manage an assigned territory, work time, and schedule independently
- Conduct Genesis OR Consultant and educational initiatives with targeted customers
- Manage complex, extended customer engagements and formulate customized solutions and recommendations
- Uncover customer needs, utilization barriers, and opportunities
- Prioritize solutions and gain hospital leadership alignment to implement recommendations
- Track progress and communicate status to customers
- Collaborate with sales and marketing partners on customized customer assistance
- Define, measure, and optimize Genesis content program quality, effectiveness, and efficiency
- Run reports and analyze data for customer engagements
- Deliver in-person and remote consulting services
- Support customer and internal Genesis and Intuitive events and conferences
- Promote collaboration with Genesis and cross-functional teammates
- Participate in training and launch of new products
- Report customer complaints to appropriate internal parties
- Select and evaluate potential new reference centers and conduct reference-center visits with customers
Requirements
What you’ll need- B.S./B.A. degree preferred or equivalent clinical/medical degree or experience
- 5+ years of documented professional experience in healthcare/hospital management, either in B2B sales capacity or a hospital management role
- Experience in an Operating Room and/or Sterile Processing Department environment
- Proven ability to work effectively and drive results as part of a team
- Excellent communication and interpersonal skills with ability to present to varying group sizes
- Ability to excel in a high-energy, fast-paced environment
- Willingness to be flexible with work hours
- Business acumen and ability to function in an executive business environment and understand OR business needs
- Ability to deliver consistent and effective communication across organizational levels
- Lean, Six Sigma or Change Management skills are advantageous
- Advanced MS Office or equivalent skills
- Project management skills and proven record of leading complex customer-facing projects on OR efficiency, productivity, or cost containment
- Fluent in English and local language as required
- Ability to travel overnight up to 70%
- Minimum expectation of 24 months in this role before eligibility to transition into another position within the organization
Benefits
Comp & perks- Intuitive actively invests in team members to support long-term growth
- Remote work arrangement with onsite attendance when requested by the leader
- Equal employment opportunities and protection from discrimination and harassment
- Potential support for export licensing or a Technology Control Plan where applicable