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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and supporting medical software systems, with a strong focus on installation, configuration, and maintenance of digital products in healthcare environments. Proficient in remote support and effective communication, ensuring high-quality customer service and operational efficiency.
Highest-signal resume keywords
Field Service ExperienceTroubleshooting Medical Software SystemsWindows Operating System AdministrationPC Hardware InstallationSQL System Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSystem InstallationConfigurationMaintenance InspectionsDigital Product SupportLDAP ConfigurationSQL AdministrationNetwork SystemsDatabase ManagementAccess Controls
Soft Skills
Written CommunicationVerbal CommunicationSelf-ManagementCustomer SupportAnalytical Skills
Tools & Technologies
Intuitive Digital ProductsDa Vinci® SystemsField Activity ReportsReturn Material AuthorizationsComplaint-Ticket Records
Industry Keywords
Healthcare SystemsMedical SystemsField ServiceRemote SupportIT Operations
Tech Stack
Tools & technologiesCloudSQL
About the role
Key responsibilities & impact- Install and support Intuitive digital products
- Verify remote connections and system installations
- Perform on-premise or cloud-based digital product installations
- Configure servers, networks, and services
- Perform exceptional physical system installations when needed
- Support digital feature activation of da Vinci® systems
- Provide technical support to customers and Intuitive employees
- Perform maintenance inspections and upgrades or updates
- Troubleshoot and repair digital products and associated equipment failures
- Maintain accurate configurations of the installed base
- Support tradeshow activity
- Provide remote support to Intuitive Field Engineers
- Maintain documentation, including Field Activity Reports, Return Material Authorizations, and complaint-ticket records
- Address reported issues promptly to provide excellent customer support
- Provide feedback to improve processes and efficiencies
Requirements
What you’ll need- Minimum 4–7 years of field service experience, preferably with medical systems
- Proven track record of troubleshooting medical software systems
- Good written and verbal communication skills
- English and the language spoken in at least one of Italy or Spain; ideally both
- Windows operating system and server system administration
- Professional installation and wiring of PC hardware in multiple configurations
- Proven administrative and record-keeping skills
- Strong analysis, troubleshooting, and debugging skills
- Ability to work independently and purposefully from remote
- Effective self-management with moderate supervision
- Preferred: hardware and software installation and configuration
- Preferred: healthcare and medical system installation
- Preferred: LDAP configuration and troubleshooting
- Preferred: SQL system administration and troubleshooting
- Preferred: knowledge of core IT technologies, including network systems, operating systems, databases, access controls, and IT operations
- Ability to enter surgical and other patient care areas
- Ability to travel up to 25%; some short-notice travel may be required
- Able to lift 50 lbs
Benefits
Comp & perks- Remote work arrangement; designed to be performed outside the office
- Employees come onsite when requested by the leader
- Company investment in long-term employee growth and development
- Equal employment opportunities
- Inclusive and diverse workplace culture
- Customer-facing travel opportunities