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Invenzi

Back Office Customer Success Intern

Invenzi

. Support administrative and operational activities for the Customer Success and Support teams .

Posted 9/18/2026internshipSão Paulo • BrazilEntry Level💰 R$0 - R$1,800 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing customer records and operational metrics. Proficient in using CRM and workflow management tools to enhance customer success and support processes.

Highest-signal resume keywords
Microsoft OfficeCRM ToolsWorkflow ManagementOrganizational SkillsWritten Communication

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
ExcelSpreadsheetsData AnalysisPerformance MetricsCustomer Records Management
Soft Skills
Attention to DetailProactive AttitudeWillingness to LearnAnalytical Mindset
Tools & Technologies
PipefyMonday.comZendesk
Industry Keywords
Customer SuccessCustomer SupportBusiness AdministrationSales ManagementBusiness Processes

About the role

Key responsibilities & impact
  • Support administrative and operational activities for the Customer Success and Support teams
  • Update, organize, and maintain customer records and information in internal systems
  • Support the creation and updating of operational reports and metrics, including SLAs and request statuses
  • Track workflows and request statuses, including new requests, pending items, and follow-ups
  • Contribute to the organization of team processes, controls, and documentation
  • Assist in monitoring the customer journey, ensuring records are accurate, consistent, and up to date
  • Collaborate with internal Support, Sales, Operations, and Development teams
  • Develop expertise in Customer Success and Support while contributing to process efficiency and the continuous improvement of the customer experience

Requirements

What you’ll need
  • Basic knowledge of Microsoft Office or Google Workspace, particularly Excel/Spreadsheets
  • Basic knowledge of CRM and workflow management tools such as Pipefy, Monday.com, Zendesk, or similar platforms
  • Interest in Customer Success, Support, or operations
  • Strong organizational skills and attention to detail
  • Good written communication skills and the ability to present information clearly
  • Analytical mindset, with an interest in data and performance metrics
  • Proactive attitude and willingness to learn
  • Ability to manage multiple requests and keep records up to date
  • Coursework or studies in Business Administration, Sales Management, Marketing, Business Processes, Business Management, or related fields
  • Currently enrolled in an undergraduate degree program, as required by the educational qualifications stated in the posting

Benefits

Comp & perks
  • Flexible working hours
  • Health insurance
  • Career development plan
  • Meal allowance
  • Transportation allowance