Invenzi

Customer Success Manager

• Support administrative and operational activities for the Customer Success and Support teams
• Update, organize, and maintain customer records and information in internal systems
• Support the creation and updating of operational reports and metrics, including SLAs and request statuses
• Track workflows and request statuses, including new requests, pending items, and follow-ups
• Contribute to the organization of team processes, controls, and documentation
• Assist in monitoring the customer journey, ensuring records are accurate, consistent, and up to date
• Collaborate with internal Support, Sales, Operations, and Development teams
• Develop expertise in Customer Success and Support while contributing to process efficiency and the continuous improvement of the customer experience

Back Office Customer Success Intern

Financial Planning and Analysis

• Oversee the company’s entire billing process
• Prepare and analyze management and strategic reports, presenting results directly to leadership
• Monitor and support the outsourced BPO operation responsible for Accounts Payable, Accounts Receivable, and bank reconciliations
• Manage office operations, including infrastructure, maintenance, vendors, and supplies
• Control inventory of materials and equipment intended for resale
• Centralize internal requests, including travel, flights, accommodations, reimbursements, and overtime tracking
• Manage service agreements and employee contracts
• Organize and lead the onboarding process for new team members
• Administer employee benefits in coordination with providers
• Identify opportunities to improve and automate departmental processes

Finance and Administration Coordinator

Human Resources

• Structure the annual People strategy and planning process in alignment with the company’s strategy
• Define priorities, timelines, and resources for initiatives
• Monitor the department budget and support personnel cost management
• Report results, metrics, and action plans to leadership and senior management
• Coordinate the People team’s routines, priorities, and deliverables
• Assign tasks, monitor performance, and develop the team
• Lead organizational culture, employee engagement marketing, and internal communications initiatives
• Coordinate engagement and pulse surveys, analyze results, and monitor action plans
• Coordinate the end-to-end recruitment and selection process
• Define talent attraction strategies and job advertising channels
• Structure performance reviews, Individual Development Plans (IDPs), career paths, and succession plans
• Coordinate onboarding, offboarding, and termination analysis
• Act as a strategic partner to leaders on performance, development, feedback, and conflict resolution
• Support job architecture, compensation, employee movements, promotions, and benefits
• Liaise with the Payroll and Employee Administration department and monitor labor-related processes
• Develop People metrics, map and standardize processes, and identify automation opportunities
• Ensure compliance, organization, traceability, and data and process integrity

Back Office Customer Success Intern

Finance and Administration Coordinator

Human Resources Coordinator