Chat and Email Support Agent

INVICTA SOFTWARE

. Provide prompt, professional, and accurate support via chat and email channels .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $51,500 - $65,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong written communication skills and problem-solving abilities while providing exceptional customer support through chat and email. Proficient in diagnosing software-related issues and collaborating with teams to enhance support processes.

Highest-signal resume keywords

Customer Support ExperienceWritten Communication SkillsProblem-Solving SkillsTechnical AptitudeFamiliarity With CRM Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingIssue DiagnosisSupport DocumentationCustomer Interaction DocumentationKnowledge Resource Contribution

Soft Skills

Attention To DetailTime ManagementMultitaskingPositive AttitudeAdaptability

Tools & Technologies

Customer Support ToolsCRM Software

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

SaaSTechnology CompanyCustomer SatisfactionChat SupportEmail Support

About the role

Key responsibilities & impact

Provide prompt, professional, and accurate support via chat and email channels
Resolve user inquiries and technical issues efficiently while maintaining high customer satisfaction
Collaborate with internal teams to escalate and track complex issues
Contribute to continuous improvement of support processes and knowledge resources
Respond to customer inquiries through chat and email in a timely and courteous manner
Diagnose and troubleshoot software-related issues, providing clear guidance and solutions
Document customer interactions and maintain detailed records of issues and resolutions
Identify patterns in customer feedback and escalate recurring problems to the development team
Assist in updating and creating support documentation and FAQs
Maintain a positive and professional tone in all communications

Requirements

What you’ll need

Proven experience in customer support, preferably in chat and email environments
Strong written communication skills with impeccable grammar and clarity
Basic technical aptitude and ability to understand software products quickly
Excellent problem-solving skills and attention to detail
Ability to multitask and manage time effectively in a fast-paced setting
Familiarity with customer support tools and CRM software is a plus
Flexible attitude and willingness to learn and adapt
High school diploma or equivalent
Experience working in a SaaS or technology company is preferred
Comfortable working independently and as part of a collaborative team
Must be a resident of United States

Benefits

Comp & perks

Competitive salary and performance-based incentives
Comprehensive health, dental, and vision insurance plans
Opportunities for professional development and career growth
Supportive and inclusive company culture
Flexible work hours and remote work options
Access to the latest tools and technologies in customer support