INVICTA SOFTWARE

Customer Support

• Provide timely, accurate, and empathetic assistance to customers via phone, email, and chat.
• Resolve customer inquiries and issues efficiently while maintaining high satisfaction levels.
• Collaborate with internal teams to communicate customer feedback and improve service delivery.
• Maintain detailed records of customer interactions and transactions.
• Respond promptly to customer inquiries through phone, email, and live chat.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle product or service questions and provide accurate information.
• Document all interactions in the customer service database accurately and thoroughly.
• Escalate unresolved issues to the appropriate internal teams in a timely manner.
• Follow up with customers to ensure their issues are resolved and they are satisfied.
• Stay updated on product knowledge, company policies, and industry trends.
• Contribute to process improvements and share insights to enhance the customer experience.

Customer Service Representative

Accounts Payable

• Process and verify invoices, expense reports, and payment requests in accordance with company policies
• Match purchase orders, invoices, and payment vouchers to ensure accuracy and completeness
• Maintain organized and up-to-date accounts payable records and documentation
• Assist with reconciling vendor statements and resolving discrepancies
• Support month-end and year-end closing activities related to accounts payable
• Communicate professionally with vendors and internal teams to address payment inquiries
• Assist with data entry and maintaining the accounts payable system
• Contribute to process improvements and compliance with company financial controls

Accounts Payable Assistant – Entry Level

Data Entry

• Ensure accurate and efficient input of data into company databases and systems
• Support administrative and operational teams by managing data-related tasks
• Maintain data integrity by performing regular checks and updates
• Assist in generating reports and organizing information to aid decision-making
• Enter, update, and maintain data in internal databases and spreadsheets with high accuracy
• Verify and cross-check data for errors or inconsistencies and correct them as needed
• Collaborate with team members to ensure timely completion of data-related projects
• Organize and file electronic and physical documents systematically
• Assist in preparing reports and summaries based on data collected
• Follow company policies and procedures to maintain data confidentiality and security
• Support other administrative tasks as assigned to facilitate smooth operations

Data Entry Assistant

• Provide seamless administrative support to multiple teams in a remote setting
• Coordinate communication and scheduling to optimize workflow
• Manage calendars, schedule meetings, and coordinate virtual events
• Assist with document preparation, data entry, and record keeping
• Handle correspondence including emails, phone calls, and inquiries promptly and professionally
• Support onboarding processes and maintain employee records
• Coordinate with IT and other departments to resolve administrative or technical issues
• Maintain and organize digital files and office resources
• Prepare reports, presentations, and other materials as needed
• Contribute to process improvements to enhance remote office efficiency
• Serve as a reliable point of contact for internal and external stakeholders

Office Support Specialist

• Accurately enter and update data into company systems and databases
• Maintain data quality by verifying and correcting information as needed
• Support various departments by managing data input tasks efficiently
• Ensure confidentiality and security of sensitive information
• Input data from various sources into digital formats with speed and accuracy
• Review and verify data for errors or inconsistencies before submission
• Organize and maintain electronic and paper records systematically
• Collaborate with team members to resolve data discrepancies
• Adhere to company policies regarding data privacy and security
• Assist with generating reports and summaries as required
• Manage multiple data entry projects simultaneously while meeting deadlines

Data Entry Typist

• Provide prompt, professional, and accurate support via chat and email channels
• Resolve user inquiries and technical issues efficiently while maintaining high customer satisfaction
• Collaborate with internal teams to escalate and track complex issues
• Contribute to continuous improvement of support processes and knowledge resources
• Respond to customer inquiries through chat and email in a timely and courteous manner
• Diagnose and troubleshoot software-related issues, providing clear guidance and solutions
• Document customer interactions and maintain detailed records of issues and resolutions
• Identify patterns in customer feedback and escalate recurring problems to the development team
• Assist in updating and creating support documentation and FAQs
• Maintain a positive and professional tone in all communications

Customer Service Representative

Accounts Payable Assistant – Entry Level

Data Entry Assistant

Office Support Specialist

Data Entry Typist

Chat and Email Support Agent