Chat & Email Support Agent

INVICTA SOFTWARE

. Provide prompt, professional, and empathetic support to customers via chat and email channels .

Posted 10/20/2026full-timeRemote • United StatesMid-LevelSenior💰 $52,500 - $67,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong written communication skills and a problem-solving mindset to provide empathetic customer support via chat and email. Capable of multitasking in a fast-paced environment while maintaining attention to detail and collaborating effectively with internal teams.

Highest-signal resume keywords

Customer Support ExperienceStrong Written Communication SkillsMultitasking AbilityBasic Technical AptitudeFamiliarity With CRM Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTroubleshootingRecord KeepingProblem SolvingTime Management

Soft Skills

EmpathyCollaborationAttention To DetailAdaptability

Tools & Technologies

CRM SystemsSupport Ticket SystemsDigital Communication Tools

Certifications & Qualifications

High School Diploma

Industry Keywords

SaaSTechnology CompanyCustomer CareService Delivery

About the role

Key responsibilities & impact

Provide prompt, professional, and empathetic support to customers via chat and email channels
Resolve inquiries efficiently while maintaining a high standard of quality and customer care
Collaborate with internal teams to relay customer feedback and improve overall service delivery
Respond to customer inquiries through chat and email promptly and accurately
Diagnose and troubleshoot product or service issues, escalating complex cases when necessary
Maintain detailed records of customer interactions and resolutions in the support system
Follow company policies and procedures to ensure consistent and effective service
Assist in identifying trends and recurring issues to support continuous improvement initiatives
Communicate clearly and professionally, adapting tone and style to suit diverse customer needs
Manage multiple conversations simultaneously while maintaining attention to detail

Requirements

What you’ll need

Proven experience in customer support, preferably via chat and email channels
Strong written communication skills with excellent grammar and spelling
Ability to multitask and manage time efficiently in a fast-paced environment
Basic technical aptitude to understand and troubleshoot software-related inquiries
Familiarity with CRM or support ticket systems is a plus
Problem-solving mindset with a focus on customer satisfaction
Ability to work independently as well as part of a collaborative team
High school diploma or equivalent
Previous experience in a SaaS or technology company is preferred but not required
Comfortable using multiple communication platforms and digital tools

Benefits

Comp & perks

Competitive salary with performance-based incentives
Comprehensive health, dental, and vision insurance plans
Flexible work hours and remote work options
Opportunities for professional growth and development
Supportive and inclusive company culture focused on employee well-being