Chat Support Agent

INVICTA SOFTWARE

. Provide accurate and efficient support to customers via live chat .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $52,500 - $68,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing customer support through live chat, with strong problem-solving abilities and effective communication skills. Proficient in troubleshooting software-related issues and maintaining high customer satisfaction in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceTechnical Support SkillsChat Software ProficiencyProblem-Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSoftware SupportSaaS FamiliarityMultitaskingDocumentation Skills

Soft Skills

EmpathyCommunication SkillsTime ManagementProfessionalismCollaboration

Tools & Technologies

Chat SoftwareCRM Tools

Industry Keywords

Customer SatisfactionRemote WorkDistributed Team EnvironmentProduct FeaturesEscalation Protocols

About the role

Key responsibilities & impact

Provide accurate and efficient support to customers via live chat
Resolve inquiries and issues promptly to ensure high customer satisfaction
Maintain a positive and professional tone while representing Invicta Software
Collaborate with internal teams to escalate and resolve complex problems
Respond to customer inquiries through chat in a timely and professional manner
Diagnose and troubleshoot software-related issues using available resources
Document interactions and solutions clearly within the support system
Identify opportunities to improve customer experience and share feedback with the team
Stay updated on product features, policies, and procedures to provide accurate information
Handle multiple chat conversations simultaneously while maintaining quality service
Escalate unresolved issues to appropriate departments following established protocols

Requirements

What you’ll need

Proven experience in customer service or technical support, preferably in a chat environment
Excellent written communication skills with strong attention to detail
Ability to multitask and manage time effectively in a remote setting
Comfortable using chat software and CRM tools
Strong problem-solving skills and a patient, empathetic approach to customer interactions
Reliable internet connection and a quiet workspace to support remote work
Flexibility to work varied shifts, including evenings or weekends, as needed
Familiarity with software support or SaaS products
Experience working remotely or in a distributed team environment
Basic understanding of troubleshooting technical issues

Benefits

Comp & perks

Fully remote position offering flexibility and work-life balance
Competitive compensation with performance-based incentives
Opportunities for professional growth and skill development
Supportive team culture focused on collaboration and continuous improvement
Access to the latest tools and technology to enhance your work experience