Customer Service Representative

INVICTA SOFTWARE

. Provide timely, accurate, and empathetic assistance to customers via phone, email, and chat.

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,000 - $64,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and attention to detail. Proficient in using CRM software to manage customer interactions and enhance service delivery.

Highest-signal resume keywords

Customer Service ExperienceCRM Software ProficiencyVerbal And Written Communication SkillsProblem-Solving AbilitiesAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCRM SoftwareData EntryIssue ResolutionProduct Knowledge

Soft Skills

EmpathySelf-MotivationTeam CollaborationTask ManagementPrioritization

Tools & Technologies

Customer Support ToolsCommunication Platforms

Industry Keywords

Customer SatisfactionRemote WorkCustomer FeedbackService DeliveryProcess Improvement

About the role

Key responsibilities & impact

Provide timely, accurate, and empathetic assistance to customers via phone, email, and chat.
Resolve customer inquiries and issues efficiently while maintaining high satisfaction levels.
Collaborate with internal teams to communicate customer feedback and improve service delivery.
Maintain detailed records of customer interactions and transactions.
Respond promptly to customer inquiries through phone, email, and live chat.
Identify and assess customers’ needs to achieve satisfaction.
Handle product or service questions and provide accurate information.
Document all interactions in the customer service database accurately and thoroughly.
Escalate unresolved issues to the appropriate internal teams in a timely manner.
Follow up with customers to ensure their issues are resolved and they are satisfied.
Stay updated on product knowledge, company policies, and industry trends.
Contribute to process improvements and share insights to enhance the customer experience.

Requirements

What you’ll need

High school diploma or equivalent; associate or bachelor’s degree preferred.
Proven experience in a customer service role, preferably in a remote setting.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Comfortable using CRM software and other customer support tools.
Ability to manage multiple tasks and prioritize effectively.
Self-motivated with the ability to work independently and as part of a team.
Reliable internet connection and a quiet, dedicated workspace.
Must be a resident of United States.

Benefits

Comp & perks

Flexible remote work environment allowing for a healthy work-life balance.
Competitive salary with performance-based incentives.
Comprehensive health, dental, and vision insurance options.
Opportunities for professional development and career growth.
Supportive and inclusive company culture.
Paid time off and holidays.