Customer Service Representative

INVICTA SOFTWARE

. Deliver timely, accurate, and professional support to customers through various communication channels .

Posted 10/23/2026full-timeRemote • United StatesJunior💰 $51,500 - $65,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in using CRM tools to document interactions and enhance customer support in a technology environment.

Highest-signal resume keywords

Customer Service ExperienceCRM Software ProficiencyProblem-Solving AbilitiesExcellent Communication SkillsDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTechnical TroubleshootingAccount Setup AssistanceProduct KnowledgeIssue Resolution

Soft Skills

Customer-Centric MindsetOrganizational SkillsAbility to Work IndependentlyCollaborationFlexibility

Tools & Technologies

CRM ToolsCommunication Channels

Industry Keywords

Software EnvironmentTechnology EnvironmentCustomer FeedbackPerformance Targets

About the role

Key responsibilities & impact

Deliver timely, accurate, and professional support to customers through various communication channels
Resolve inquiries, troubleshoot issues, and provide product information
Collaborate with internal teams to escalate and resolve complex concerns
Contribute to continuous improvement by sharing customer feedback and insights
Respond to customer inquiries via phone, email, and chat
Identify customer needs and recommend appropriate solutions or products
Document and track customer interactions and issues using CRM tools
Assist customers with account setup, product usage, and troubleshooting technical problems
Maintain up-to-date knowledge of company products, services, and policies
Work collaboratively with cross-functional teams to ensure seamless resolution of customer concerns
Meet or exceed individual and team performance targets

Requirements

What you’ll need

High school diploma or equivalent; associate or bachelor’s degree preferred
Minimum 1-2 years of experience in customer service or a related role, preferably in a software or technology environment
Excellent communication skills, both written and verbal
Strong problem-solving abilities and a customer-centric mindset
Comfortable using CRM software and other customer support tools
Ability to work independently in a remote setting with reliable internet access
Detail-oriented, organized, and able to manage multiple tasks simultaneously
Flexible schedule availability to accommodate various time zones is a plus

Benefits

Comp & perks

Competitive salary with performance-based incentives
Fully remote work environment promoting work-life balance
Comprehensive health, dental, and vision insurance options
Paid time off and holidays
Ongoing professional development and training opportunities
Supportive and inclusive company culture focused on growth and collaboration