Email Support Specialist

INVICTA SOFTWARE

. Deliver prompt, clear, and accurate email support to customers .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $51,700 - $66,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in email-based customer support, with strong written communication skills and a customer-focused mindset. Proficient in diagnosing software-related issues and contributing to process improvements while maintaining high performance in response time and customer satisfaction.

Highest-signal resume keywords

Email-Based Customer SupportWritten Communication SkillsProblem-Solving SkillsCRM Or Ticketing SystemsSoftware Support Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical AptitudeTroubleshootingDocumentationCustomer Record ManagementResponse Time Management

Soft Skills

EmpathyAttention To DetailPatienceCollaborationIndependence

Tools & Technologies

CRM SystemsTicketing Systems

Industry Keywords

Customer ExperienceContinuous ImprovementCustomer FeedbackSoftware ProductsRemote Work

About the role

Key responsibilities & impact

Deliver prompt, clear, and accurate email support to customers
Resolve customer issues efficiently while maintaining a positive customer experience
Collaborate with internal teams to escalate and resolve complex cases
Contribute to continuous improvement of support processes and knowledge base
Respond to customer emails with professionalism, clarity, and empathy
Diagnose and troubleshoot customer issues related to software products
Document interactions and update customer records accurately in the support system
Escalate unresolved or complex issues to appropriate teams promptly
Maintain up-to-date knowledge of product features, updates, and policies
Identify trends in customer feedback to assist in improving product and service quality
Meet or exceed individual and team performance goals for response time and customer satisfaction

Requirements

What you’ll need

Proven experience in email-based customer support or a related role
Excellent written communication skills with strong attention to detail
Ability to manage multiple inquiries efficiently and prioritize tasks
Familiarity with CRM or ticketing systems is a plus
Strong problem-solving skills and the ability to work independently
Comfortable working remotely with reliable internet connectivity
Customer-focused mindset with patience and empathy
High school diploma or equivalent
Experience in software support or technology-related customer service is advantageous
Proficiency in English (US) with excellent grammar and spelling
Basic technical aptitude and ability to learn new software quickly
Must be a resident of United States

Benefits

Comp & perks

Flexible remote work environment supporting work-life balance
Competitive compensation package
Opportunities for professional growth and skills development
Collaborative and inclusive company culture
Access to modern tools and resources to support your success