Senior ServiceNow Quality Assurance Analyst

Invictus Capital Partners

. Partner with ServiceNow developers to test new features, enhancements, and custom applications before release .

Posted 9/21/2026full-timeBloomington • Minnesota • United StatesSenior💰 $95,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Quality Assurance processes, including test case design, defect tracking, and regression testing, with a strong focus on ServiceNow applications and UAT coordination. Proficient in utilizing test automation tools to enhance testing efficiency and maintain comprehensive documentation.

Highest-signal resume keywords

ServiceNow TestingUAT CoordinationTest Automation ToolsDefect TrackingRegression Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Test Case DesignDefect TrackingRegression TestingTest DocumentationServiceNow ApplicationsWeb Application TestingTest AutomationUAT Script DevelopmentAutomated TestingAgile Methodologies

Soft Skills

Strong CommunicationAnalytical SkillsProblem-SolvingPrioritization SkillsEthics and Integrity

Tools & Technologies

SeleniumPlaywrightServiceNow ATFTicketing ToolsITSM Tools

Certifications & Qualifications

ServiceNow CertificationCSA Certification

Industry Keywords

Quality AssuranceUATDefect ResolutionChange ManagementHybrid Office Setting

Tech Stack

Tools & technologies

ITSMSeleniumServiceNow

About the role

Key responsibilities & impact

Partner with ServiceNow developers to test new features, enhancements, and custom applications before release
Design, execute, and document test cases and test plans for ServiceNow configurations, workflows, and integrations
Identify, log, track, and validate defects through resolution
Perform regression testing after changes are deployed
Coordinate UAT across multiple business teams and stakeholders
Develop UAT scripts and scenarios with business stakeholders and developers
Schedule and facilitate UAT sessions, gather feedback, and track sign-off approvals
Communicate testing timelines, status, and outstanding issues
Evaluate and select automated testing tools and frameworks
Build, maintain, and expand automated regression test coverage
Document automation coverage and transition manual regression tests to automated scripts where feasible
Cross-train on web application QA and UAT processes and provide backup coverage
Support web application testing during peak periods, absences, or resource gaps
Triage ServiceNow custom application support tickets and change requests
Assess issue severity, reproducibility, business impact, and routing
Support prioritization discussions with developers and business stakeholders
Maintain documentation of common issues, resolutions, and workarounds
Report to the Head of Testing & Support

Requirements

What you’ll need

2+ years of experience in a QA Analyst, Test Analyst, or similar quality assurance role
Experience testing ServiceNow applications, workflows, or configurations, or strong aptitude to learn quickly
Familiarity with UAT coordination and working directly with non-technical business stakeholders
Understanding of QA fundamentals: test case design, defect tracking, regression testing, and test documentation
Strong communication, analytical, problem-solving, and prioritization skills
Experience with test automation tools such as Selenium, Playwright, ServiceNow ATF, or similar preferred
Experience testing web applications preferred
ServiceNow certification(s), such as CSA, preferred
Experience with ticketing/ITSM tools and change management processes preferred
Familiarity with Agile/Scrum methodologies preferred
Ability to work in a hybrid office setting in Bloomington, MN preferred
Must maintain confidentiality and follow applicable laws, regulations, company policies, and procedures
Successful applicants must exemplify strong ethics, integrity, respect, accountability, and good citizenship

Benefits

Comp & perks

Competitive compensation package, including performance-based bonus opportunities
401(k) plan with 100% company match up to 4%
Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
20 days PTO, company holidays, and sick time
Paid parental leave
Company-paid life insurance and disability coverage
Employee Assistance Program (EAP): mental health, financial, and wellness support
Tuition reimbursement and growth opportunities
Commuter and transit benefits
Reliable, uninterrupted high speed internet connection required for hybrid or remote positions