Invictus Capital Partners

QA Engineer

• Partner with ServiceNow developers to test new features, enhancements, and custom applications before release
• Design, execute, and document test cases and test plans for ServiceNow configurations, workflows, and integrations
• Identify, log, track, and validate defects through resolution
• Perform regression testing after changes are deployed
• Coordinate UAT across multiple business teams and stakeholders
• Develop UAT scripts and scenarios with business stakeholders and developers
• Schedule and facilitate UAT sessions, gather feedback, and track sign-off approvals
• Communicate testing timelines, status, and outstanding issues
• Evaluate and select automated testing tools and frameworks
• Build, maintain, and expand automated regression test coverage
• Document automation coverage and transition manual regression tests to automated scripts where feasible
• Cross-train on web application QA and UAT processes and provide backup coverage
• Support web application testing during peak periods, absences, or resource gaps
• Triage ServiceNow custom application support tickets and change requests
• Assess issue severity, reproducibility, business impact, and routing
• Support prioritization discussions with developers and business stakeholders
• Maintain documentation of common issues, resolutions, and workarounds
• Report to the Head of Testing & Support

Senior ServiceNow Quality Assurance Analyst