Customer Service Representative – Property Management

Invitation Homes

. Assist residents in person or over the phone in a well-mannered and professional way .

Posted 9/25/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $18 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities and effective communication skills while managing property-related tasks and resident interactions. Proficient in handling administrative duties within property management and maintaining a positive resident experience.

Highest-signal resume keywords

Property Management AdministrationCustomer ServiceMicrosoft WordMicrosoft ExcelProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Property Management SoftwarePublic Housing Agency ApplicationsDelinquency CallsGeneral Property Condition Assessments

Soft Skills

Professional CommunicationCalm Demeanor

Tools & Technologies

Microsoft OutlookAdobe

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Resident ExperienceHome Owner Association ViolationsFast-Paced Environment

About the role

Key responsibilities & impact

Assist residents in person or over the phone in a well-mannered and professional way
Handle property issues and general property condition assessments while maintaining a positive resident experience
Complete resident welcome calls and emails to support a seamless move-in experience
Assist with processing Public Housing Agency applications and communicate with the Housing Authority
Perform outbound delinquency calls for rent collections
Assist with handling residents responsible for Home Owner Association violations
Review and work through applicable task-list action items
Provide high-level customer service in a fast-paced, high-volume environment

Requirements

What you’ll need

High school diploma or GED
Proven experience in Property Management administration or customer service
Intermediate proficiency in Microsoft Word, Excel, Outlook, and Adobe
Property management software experience is helpful
Professional verbal and written communication skills
Problem-solving skills
Ability to handle advanced calls with a calm demeanor

Benefits

Comp & perks

Competitive pay
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off including vacation accrual, sick time, volunteer time, standard holidays, and floating holidays
401(k) with company matching contributions
Casual dress work environment
Team events and gatherings
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation