Invitation Homes

Customer Support

• Assist residents in person or over the phone in a well-mannered and professional way
• Handle property issues and general property condition assessments while maintaining a positive resident experience
• Complete resident welcome calls and emails to support a seamless move-in experience
• Assist with processing Public Housing Agency applications and communicate with the Housing Authority
• Perform outbound delinquency calls for rent collections
• Assist with handling residents responsible for Home Owner Association violations
• Review and work through applicable task-list action items
• Provide high-level customer service in a fast-paced, high-volume environment

Customer Service Representative – Property Management

Manager

• Work closely with the VP of Construction on the Builder Training Program
• Source vendors for the region’s vertical construction estimating and purchasing initiatives
• Manage construction managers in the region, including fee building and warranty
• Adhere to company policies and procedures, including the professional code of conduct and expense guidelines and reporting
• Recommend and implement process improvements related to department initiatives
• Perform other duties as assigned

Customer Service Representative – Property Management

Regional General Manager